Loan Servicing Representative
Today• Phoenix, AZ
About this role:
Wells Fargo is seeking a Loan Servicing Representative in Credit Cards for the Small Business Account Operations. Learn more about the career areas and lines of business at wellsfargojobs.com.
In this role, you will:
- Support Loan Servicing functional area or processes
- Identify opportunities to improve various areas within Loan Servicing and recommend solutions
- Review, research, analyze, calculate, and submit mortgage claims that are moderately complex in nature
- Perform moderately complex administrative, transactional, operational, or customer support tasks
- Review, research, process, and respond to written and phone inquiries of moderate to high complexity from customers, title companies, vendors, and internal personnel pertaining to loans and various areas within Loan Servicing
- Receive direction from Loan Servicing supervisors
- Escalate non-routine questions to experienced individuals
- Use relevant information and independent judgment to review and file claims while ensuring compliance with all federal, state, client, and company policies, procedures, and regulations
- Interact and communicate with agencies, investors, insurers, mid-level management, staff, and cross business units, as well as internal or external customers
- Provide guidance to less experienced peers
- 2+ years of Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
- Ability to navigate multiple computer systems, applications, and utilize search tools to find information.
- Capability to execute in a fast paced, high demand, environment while balancing multiple priorities.
- Capable to follow policies, procedures, and regulations.
- Experience with managing a pipeline of work from assignment to completion.
- Exposure to Wells Fargo Small Business Operations systems such as: CPS, FDR, Hogan/AFS, BCS, or Credit Bridge, ICMP, XPM, BDCMS, ECAR.
- Excellent verbal, written, and interpersonal communication skills.
- Able to interact with integrity and a high level of professionalism with all levels of team members and management.
- Strong analytical skills with high attention to detail and accuracy.
- Basic Microsoft Office skills.
- Knowledge and understanding of Small Business Operations products and services.
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- Ability to work on-site at stated location(s) on the job posting
- Must be able to attend full duration of required training period.
- Ability to work additional hours, overtime, nights, weekends, and/or holiday as needed or scheduled to support business needs.
- This position is not eligible for Visa Sponsorship.
- This position offers a hybrid schedule.
- 2800 S Price Road Chandler, AZ 85286
- 11601 N Black Canyon Hwy Phoenix, AZ 85029
- October 27, 2025
- Monday - Friday 7:00am - 3:30pm
29 Sep 2025
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Client-provided location(s): Phoenix, AZ
Job ID: WellsFargo-R-495377-2
Employment Type: FULL_TIME
Posted: 2025-09-26T18:08:37
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- FSA
- HSA
- Mental Health Benefits
- Short-Term Disability
- Long-Term Disability
Parental Benefits
- Adoption Assistance Program
- Family Support Resources
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- Fertility Benefits
- Return-to-Work Program
Work Flexibility
- Hybrid Work Opportunities
Office Life and Perks
- Commuter Benefits Program
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Volunteer Time Off
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Stock Purchase Program
Professional Development
- Tuition Reimbursement
- Access to Online Courses
- Internship Program
- Associate or Rotational Training Program
- Promote From Within
- Mentor Program
Diversity and Inclusion
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