Lending Operations Manager - Specialized Services and Invoicing

About this role:

Wells Fargo is seeking a Lending Operations Manager for the Specialized Services and Invoicing production team.

In this role, you will:

• Manage the activities of a Specialized Services and Invoicing production team.
• Engage stakeholders and internal partners associated with the Lending Operations functional area
• Identify and recommend opportunities for process improvement and risk control development within Lending Operations functional area
• Participate in the formulation and implementation of new and revised systems, policies, and guidelines
• Oversee implementation of practices to ensure compliance with Wells Fargo legal, investor, regulatory, or business policies
• Make credit decisions and resolve issues regarding performance of a business unit or functional area to ensure business objectives are met
• Interpret and develop policies and procedures for functional areas with low to moderate complexity, and with accountability for special portfolio segments requiring focused management
• Collaborate and consult with Lending Operations peers, colleagues, and multiple level managers accountable for providing quality customer service to internal or external customers
• Manage allocation of people and financial resources for Lending Operations
• Mentor and guide talent development of direct reports and assist in hiring talent

• 4+ years of Transactions and Processing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 2+ years of Leadership experience

• Experience leading a fast paced, demanding, and deadline driven production environment
• Proven leadership and people management experience in relationship management or operational functions
• Ability to provide leadership by coaching, training, and mentoring
• Strong knowledge and hands-on experience with equipment/vendor finance products and/or Commercial Banking products
• Experience managing projects for billing resources
• Ability to build strong relationships with our external clients
• Strong stakeholder management skills with the ability to partner effectively across business, technology, and operational teams at varying levels in the organization
• Ability to prepare and present senior level communications
• Proven track record in driving process improvements, automation, and efficiency initiatives
• Experience partnering with IT / systems engineers on enhancements or updates to department systems
• Advanced MS Office experience including working with Excel for data loading, computation for invoicing and creating pivot tables
• Experience with - IMS (Invoice Management System), InfoLease or LeaseConnect.
• Experience with Tableau or PowerBI
• Bachelor's degree in business, finance, or related field; advanced degree

• Willingness to work on-site at the stated location on the job opening
• Ability to work a hybrid work schedule - 3 days in office / 2 days remote