Lead Systems Operations Engineer
Today• Charlotte, NC
About this role:
Wells Fargo is seeking a senior-level technical candidate to support production systems, with a strong emphasis on Site Reliability Engineering (SRE) principles, incident and problem management, change/release processes, and observability maturity. The role requires deep collaboration with development and business teams to understand application functionality and drive operational excellence.
You will be responsible for transforming and maturing global support services, promoting adoption of core toolsets, and strengthening partnerships across technology and business. The environment includes large-scale, Tier 1 applications (e.g., IIS/.NET/SQL), multi-tier web hosting, clustering, and load balancing. You will ensure compliance with corporate policies on security, documentation, audit, and change control.
This role also includes leading a team of onshore and offshore engineers to maintain system availability, performance, and reliability through automation, monitoring, and continuous improvement.
In this role, you will:
- Lead complex, high-impact initiatives including systems consultation and SRE strategy implementation.
- Drive observability improvements by identifying gaps in monitoring, logging, and tracing across platforms.
- Collaborate with engineering teams to define SLIs, SLOs, and error budgets.
- Automate operational tasks and incident response workflows using modern programming languages (e.g., Python, Go, Bash).
- Design and implement scalable, resilient systems using infrastructure-as-code and CI/CD pipelines.
- Conduct root cause analyses and postmortems to improve system reliability.
- Consult on technical changes and enhancements with a focus on performance, scalability, and fault tolerance.
- Partner with architects and engineers to align with enterprise strategies and ensure secure, maintainable solutions.
- Lead and mentor a distributed team, fostering a culture of continuous learning and operational excellence.
- 5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 5+ years of experience in SRE, platform engineering, or production support roles.
- 2 years of experience programming in one or more languages such as Python, Java, or Go.
- 1+ years of experience with Cloud technologies
Want more jobs like this?
Get jobs in Charlotte, NC delivered to your inbox every week.
- Strong understanding of distributed systems, cloud platforms (OpenShift, Azure, GCP), and container orchestration (Kubernetes).
- Experience with observability tools such as Prometheus, Grafana, AppD, or Spunk.
- Familiarity with CI/CD workflows, version control systems, and infrastructure-as-code tools (e.g., Terraform, Ansible).
- Proven ability to identify and remediate gaps in system observability and performance.
- Excellent problem-solving skills and ability to lead cross-functional teams.
- Ability to travel up to 10%
- Ability to work on-site at approved location listed
- This position is not eligible for Visa sponsorship
- Relocation assistance is not available for this position
Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.
$119,000.00 - $224,000.00
Benefits
Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.
- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
28 Aug 2025
* Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Client-provided location(s): Charlotte, NC
Job ID: WellsFargo-R-481076-1
Employment Type: FULL_TIME
Posted: 2025-08-23T18:09:44
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- FSA
- HSA
- Mental Health Benefits
- Short-Term Disability
- Long-Term Disability
Parental Benefits
- Adoption Assistance Program
- Family Support Resources
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- Fertility Benefits
- Return-to-Work Program
Work Flexibility
- Hybrid Work Opportunities
Office Life and Perks
- Commuter Benefits Program
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Volunteer Time Off
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Stock Purchase Program
Professional Development
- Tuition Reimbursement
- Access to Online Courses
- Internship Program
- Associate or Rotational Training Program
- Promote From Within
- Mentor Program
Diversity and Inclusion
Company Videos
Hear directly from employees about what it is like to work at Wells Fargo.