Lead Email Engineer

About this role:

Wells Fargo is seeking a Lead Email Engineer to join our Infrastructure Engineering team, supporting the design, implementation, and maintenance of enterprise messaging solutions. This role is critical in ensuring the reliability, scalability, and security of our Exchange environment, including hybrid configurations with Microsoft 365. The ideal candidate will have deep expertise in Exchange Server architecture, PowerShell scripting, and email security protocols, along with a strong understanding of compliance and operational best practices. You will collaborate with cross-functional teams to deliver resilient messaging services that support business continuity and enhance user experience across the organization.

In this role, you will:

• Lead complex initiatives to develop infrastructure to provide solutions for business applications
• Participate in various projects intended to continually improve or upgrade the services we support, like Exchange, SMTP Email and others communication related products
• Review and analyze high impact outages to ensure the proper processes and procedures are in place to avoid problems in the future
• Design, build, deploy and maintain services we provide through collaborative efforts with the team and third party vendors
• Design, script, test, debug and document using Agile practices
• Make decisions in technical designs, implementation plans and identify project risks requirements
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
• Interact with customer and vendor

• 5+ years of Technology Infrastructure Engineering and Solutions experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 5+ years of direct experience with Microsoft Exchange and engineering a Microsoft Exchange environment
• 5+ years of experience with Active Directory and EntraID
• 5+ years of PowerShell knowledge.

• Large complex system integration experience (Exchange Hybrid), ideally candidate has experience in Financial Institutions with user's basis over 50K+ users
• 3+ years knowledge of MS graph API and OAUTH authentications
• Understanding of Role-Based Access Control (RBAC)
• Understanding of the M365 eco-system
• Strong understanding of LDAP and creating filters for LDAP
• Good understanding of Outlook on Windows/MAC/iPhone/Android/W365
• Design, deploy, and maintain Microsoft Exchange Server environments (on-premises and/or hybrid with Exchange Online).
• Manage mail flow, transport rules, connectors, and anti-spam/anti-malware configurations.
• Monitor system performance and proactively address issues to ensure optimal uptime.
• Perform Exchange migrations (e.g., Exchange to Exchange Online, tenant-to-tenant).
• Maintain and troubleshoot Outlook client connectivity and mobile device integration.
• Implement and manage email archiving, retention policies, and eDiscovery.
• Provide Tier 3 support for messaging-related incidents and service requests.
• Perform root cause analysis and develop permanent solutions for recurring issues.
• Maintain documentation for system configurations, procedures, and troubleshooting guides.
• Ensure compliance with organizational policies and regulatory requirements.
• Work closely with security, network, and desktop teams to ensure seamless integration.
• Participate in cross-functional projects involving messaging and collaboration platforms.
• Communicate effectively with stakeholders regarding system changes, outages, and upgrade
• Stay current with Microsoft Exchange technologies, updates, and best practices.
• Pursue relevant certifications.
• Participate in training and knowledge-sharing sessions.

• Willingness to work on-site at stated location on the job opening
• This position offers a hybrid work schedule
• This position is not eligible for Visa sponsorship
• Pay Range Iselin, New Jersey (143,000k-224,000k)

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement