Lead Business Services Consultant

About this role:

Wells Fargo is seeking a Lead Business Services Consultant to be a part of the Enterprise Functions Technology (EFT) Business Management and Operations team. This dynamic team supports EFT's Operations Center of Excellence spanning Finance, Human Resources, Risk, Audit, Public Affairs, Legal and Technology stakeholder related business lines.

We are seeking a highly motivated individual to fill our open Lead Business Services Consultant role within EFT Business Management Organization providing operation support for financials and investment planning, portfolio delivery and product operating models. This is a great opportunity for someone who has a passion for enabling teams to be their best, process improvements and having fun while we do it!

In this role, you will:

• Own support functions and day-to-day operating routines across multiple portfolios, and lead execution of large-scale strategic initiatives; set the cadence, clear blockers, and hold owners to outcomes.
• Drive operating excellence at scale-design and enforce playbooks and standards that increase efficiency, quality, and cost-effectiveness; run capacity & pipeline planning and re-planning across assigned workstreams.
• Research and assess moderately complex business, operational, and strategic topics; synthesize findings and develop clear, actionable recommendations.
• Exercise independent judgment to make well-reasoned decisions (not just recommendations) for support functions and programs; escalate early with options and impacts.
• Plan and land programs end-to-end (e.g., process simplification, AI adoption, scalability) with benefits realization plans and adoption/stabilization criteria baked into "definition of done."
• Collaborate with Product, CIO groups, Operations, and Finance to co-author project plans, policies, procedures, and playbooks; standardize best practices and ensure consistent governance gates and entry/exit criteria.
• Design and deliver compelling executive materials that enable stakeholder decisions-develop pre-wired narratives, craft visually engaging decision packets, shape SteerCo agendas, and ensure alignment and follow-through on outcomes.
• Maintain a single source of truth for portfolio health (schedule, scope, cost, risk); publish executive-ready dashboards and recommendations that drive timely trade-offs.
• Serve as the primary liaison for risk and control integration across EFT and ensure timely evidence and reporting of compliance.
• Maintain an integrated, cross-portfolio view of milestones and dependencies; proactively surface conflicts, orchestrate resolution paths, and protect critical timelines.
• Coach and upskill a matrixed set of program managers/BAs; raise the bar on planning quality, risk narratives, and structured storytelling; foster a culture of accountability and continuous

• 5+ years of Information Technology in support of Business Services experience, or equivalent demonstrated through one or a combination of the following work experience, training, military experience, education
• 5 + years in program/portfolio execution in complex, matrixed environments; track record leading multi-workstream delivery and realizing financial/operational benefits.

• Demonstrated ability to align operating models and playbooks across multiple business groups and CIO teams; strong governance design and re-planning expertise.
• Proven impact improving efficiency/quality/cost with capacity management, throughput improvement, and pipeline hygiene at portfolio scale.
• Success translating strategy into executable plans with clear outcomes, guardrails, and change-adoption plans.
• Mastery across the execution lifecycle-intake, prioritization, delivery, adoption, stabilization-including dependency orchestration and benefits tracking.
• Advanced KPI/OKR and decision analytics skills; builds dashboards that inform trade-offs (Excel/Power BI/Tableau or equivalent).
• Executive communication and decision facilitation excellence (pre-wires, options, impacts, recommendation, decision log).
• Credible challenge and early-issue identification; comfortable escalating with data-backed options to achieve business outcomes.
• Experience embedding risk & control milestones (e.g., DARE/DIME, Vendor EOS, IM/SDLC) into delivery plans and evidencing compliance.
• Familiarity with banking/financial services, customer segments, and digital platforms/products; awareness of market/competitor dynamics.
• Tools: ServiceNow (work/problem/change), Jira/Confluence, Power BI, and M365; Workday familiarity is a plus.
• Bachelor's degree (or equivalent); advanced degree and/or certifications (e.g., PMP, Agile/Scrum, Lean Six Sigma) preferred

• Willingness to work on-site at stated location on the job opening
• This position offers a hybrid work schedule
• This position is not eligible for Visa sponsorship

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement