Issue Management Lead Business Execution Consultant - CSBBO Customer Service

About this role:

Wells Fargo is seeking experienced individuals to coordinate and support CSBBO Customer Service and Small Business Banking Issue and Corrective Action owners with the end-to-end coordination of Issues throughout the Issue Management life cycle; Pre-Vetting, capture, monitor, sustainability & validation.

In this role, you will:

• Coordinate end-to-end coordination of Issues throughout the Issue Management life cycle; Pre-Vetting, capture, monitor, sustainability & validation including but not limited to:
• Ensure Issue Lifecycle process is adhered to and within required timelines
• Seek final reviews and gather approvals from required stakeholders throughout Issue Lifecycle
• Gather the appropriate key stakeholders for new potential Issue submissions, leading all Issue Pre-Vetting meetings, drafting the required information necessary for the final Issue or Non-Issue decision in collaboration with key stakeholders within required timelines
• Responsible for making decisions on final verbiage and Issue documentation to ensure alignment to policy and guidelines prior to obtaining final approvals.
• Coordinate and finalize Issue detail and ensure Issue is opened within the required timeline
• Determine the appropriate stakeholders and coordinate Root Cause Analysis sessions to determine Risk Driver(s) and lead Corrective Action development sessions
• Create Issue Task Plan and hold routine check-in meetings throughout Issue lifecycle to confirm task completion and progress
• Confirm the implemented Corrective Actions and corresponding Controls are implemented, sustainable, and mitigating the risk as intended
• Collect the artifacts and evidence to prove the success criteria of the Issue, reviews the evidence to confirm accuracy and adequacy

• 5+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• Extensive knowledge of Issue Management Policy, Issue Management Minimum Standards Guidance, Approval Matrix
• Extensive knowledge of Veritas system
• Advanced level of decision making is required for this role. Specifically, in Pre-vetting and Capture phases of the Issue Lifecycle
• Advanced skills in effective Issue writing and documentation
• Advanced skills in issue management or project management
• Advanced skills in policy-driven timeline management (self and others)
• Advanced ability to think critically in a complex environment
• Advanced knowledge of and experience with Corrective Action Artifact document (formerly Issue Summary Memo)
• Competent in Compliance and Operational Risk environment and WF Risk Management Framework
• Competent in Control environment - ability to follow control procedures, measure control execution evidence against procedures, understand how control mitigates risk
• Ability to manage a heavy workload and keep working groups on-track, escalates appropriately when trending at-risk or off-track

• Hybrid Role 3/2
• No VISA sponsorship is available

• 1801 Park View Dr SHOREVIEW, MN 55126
• 2202 W Rose Garden Ln PHOENIX, AZ 85027
• 260 Charles Lindbergh Dr SALT LAKE CITY, UT 84116
• 1755 Grant St CONCORD, CA 94520
• 401 Las Colinas Blvd W Bldg A IRVING, TX 75039
• 3201 N 4th Ave SIOUX FALLS, SD 57104
• 1525 W W T Harris Blvd CHARLOTTE, NC 28262-8522
• 7711 Plantation Rd ROANOKE, VA 24019-3224
• 4101 Wiseman Blvd Bldg 201 SAN ANTONIO, TX 78251
• 800 S Jordan Creek Pkwy WEST DES MOINES, IA 50266
• 1100 Corporate Center Dr Lot B RALEIGH, NC 27607

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement