Implementation Manager - E-Bill Express and eReceivables

About this role:

Wells Fargo is seeking an Implementation Manager in Merchant Services to lead a team responsible for standard implementation projects for both E-Bill Express and eReceivables.

In this role, you will:

• Oversee the work of Implementation Managers in less complex initiatives
• Oversee adherence to project management methodology to facilitate implementations, establish timelines, and track ongoing projects to ensure successful delivery; support escalations as needed
• Identify opportunities to enhance existing controls, and procedures
• Identify and address control gaps, as required
• Participate in process improvement, RCSA refresh, EBCE or Internal Audit exams, as needed
• Participate in change management activities and identify impacts to the Implementation team(s), provide updates/training as needed
• Design and deliver reporting related to status of project portfolio to key stakeholders
• Collaborate and consult with peers, management, technology, Product, Sales, third parties, and other partner teams
• Actively seek feedback and improvement opportunities from internal partners and customers
• Perform employee talent management activities, coaching, periodic check-ins
• May oversee Team Lead(s), as needed

• 4+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  
  •2+ years of leadership experience

• Project Management Professional (PMP) or Certified Payments Professional (CPP)
• Payments experience - issuing, acquiring, network
• Has led a team of individual contributors that work on client-facing implementation projects
• Has experience working closely with Sales, Relationship Management, Treasury Management teams
• Risk management experience
• Practical experience enhancing controls and procedures

• Candidate will be expected to work onsite from one of the stated locations in the job posting on a hybrid schedule.
• VISA sponsorship will not be supported by the role.