Head of Global Trade Finance Customer Servicing & Implementation

About this role:

Wells Fargo is seeking Head of Global Trade Finance Servicing & Implementation (Trade Services Senior Manager)

In this role, you will:

• Lead the setup and configuration of trade finance products for new and existing clients.
• Coordinate with Product, Legal, and Compliance teams to align implementations with regulatory mandates and internal policies.
• Resolve client inquiries and transaction issues in collaboration with operations, product, technology, digital teams and servicing teams.
• Monitor and remediate operational discrepancies, including sanctions disposition and transaction reconciliation
• Participate in risk and control assessments, quality assurance reviews and control testing for trade operations
• Define policies and procedures to comply with the United States and foreign compliance procedures
• Participate in the implementation of long-term strategies, policies and technological advancements in support of international operations functions
• Risk & Compliance Oversight- Support health check reviews, Controls monitoring and validation readiness for regulatory audits and internal assessments
• Monitor workflows and productivity to ensure service level agreements for delivery and quality are met or exceeded
• Collaborate with managers to monitor issues and to ensure quality and efficiency in the Trade Services functional area
• Manage allocation of people and financial resources for Trade Services
• Develop and guide a culture of talent development to meet business objectives and strategy
• Manage key customers and interactions with Global Receivables and Trade Finance, CB and CIB LOB's
• Manage a team of customer services and implementation/middle office team members
• Responsible for people and talent management and development
• Lead digital and transformation project along with process, procedure and change management
• Manage and maintain risk management discipline, compliance and control automation efforts
• Liaison and support Global Trade Finance & Operations team across US, APAC and EMEA

• 6+ years of Trade Services experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 3+ years of management or leadership experience

• Experience in customer servicing, onboarding, and operational support within commercial banking or trade finance.
• Solid product and domain knowledge of import/export letters of credit, standby guarantees, documentary collections, open account solutions and payments
• Familiarity with AML, sanctions, and compliance frameworks.
• Strong knowledge of trade finance instruments and ICC rules (UCP 600, ISBP, URC522, ISP98)
• Proficiency in trade finance systems, Loan accounting, digital channels, contact center and CRM and Case management tools
• Excellent communication and internal/external stakeholder management skills
• Proficient in executive communication, PowerPoint presentations, data analysis and reporting
• Change agent and with transformation and business re-engineering experience

• Willingness to work on-site at the stated location on the job opening

• Ability to work a hybrid work schedule - 3 days in office / 2 days remote