Global Operations Head of Product - Financial Crimes Operations, Product Management Executive
Why Wells Fargo
Are you looking for more? Find it here. At Wells Fargo, we believe that a meaningful career is much more than just a job. It's about finding all the elements that help you thrive, in one place. #LivingTheWellLife means you're supported in life, not just work. It means having a competitive salary, a robust benefits package, and programs to support your work-life balance and well-being. It means being rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we're recognized for it! Wells Fargo ranked in the top three on the 2024 LinkedIn Top Companies List of best workplaces "to grow your career" in the U.S. Learn more about the career areas and business divisions at wellsfargojobs.com.
The Chief Operating Office, Global Operations
The Chief Operating Office (COO) strengthens Wells Fargo's risk and control infrastructure, delivers a more consistent approach to line of business operations, and delivers effective and efficient enterprise services to our employees and customers. The top priority of the COO is to help strengthen the company's risk and control infrastructure.
The Global Operations (GO) group is responsible for refining processes and redesigning business operations by efficiently utilizing resources to exceed customer requirements and service. Our mission is to integrate, transform, and strengthen the enterprise through automation, risk mitigation, effective controls, and state of the art technological solutions to operate at an optimal level.
Global Operations enables a more consistent, effective, and efficient delivery of products and services to customers across contact centers, payments, and other processes. Working closely with the businesses they support, Global Operations drives efficiency and risk mitigation through process simplification, functional consolidation, automation, and effective controls. The main groups that make up Global Operations are Consumer Lending Operations, Consumer, Small & Business Banking Operations, Wholesale Operations, Shared Services Operations, and Fraud and Claims Management.
Operations goal is to build a more unified, more integrated approach to Wells Fargo's business operations functions focused on enhancing our operational excellence, meeting our regulatory remediation efforts, and better serving customers.
The Role
The Head of Product - Financial Crimes Operations is a strategic and transformational leadership role within Shared Services Operations. This executive will lead the Financial Crimes Transformation Program.
This leader will design and deliver a suite of enterprise-wide platforms and solutions to manage Know Your Customer (KYC), Financial Crimes, and Bank Secrecy Act/Anti-Money Laundering (BSA/AML) risk across all Business Groups and Enterprise Functions. These initiatives are part of the Key Enterprise Initiatives overseen by the Operating Committee. In order to deliver this Enterprise Initiative, the leader will transform the team into an agile, product-led organization.
Responsibilities include:
- Develop and execute a strategic roadmap for Financial Crimes and BSA/AML transformation aligned with requirements.
- Lead the design and implementation of three new transformative platforms: ---Enterprise-wide KYC Platform (Fenergo) ----AI-powered Customer Screening Automation (Workfusion) ---Currency Transaction Reporting solution
- Deliver four enterprise-wide central solutions to meet compliance: ---FUSE - Exception processing tool ---CRS - AML Risk Summary workflow ---Transactional & Portfolio monitoring tools ---Enhanced screening lists for PEPs, Payment Intermediaries, and Gaming Institutions
- Launch a new vendor application to monitor payment activity for MSBs and Crypto Businesses to support GPL growth.
- Build and lead a team of 100 Product Owners, Business Analysts, and Operational Specialists.
- Transition the team from waterfall to agile methodology, establishing a consistent KYC operating model across the enterprise.
- Ensure alignment with the BSA/AML Data Strategy and provide regular updates to regulators and senior leadership.
- Collaborate with Business.
Want more jobs like this?
Get jobs in Charlotte, NC delivered to your inbox every week.
- 8+ years of Product Management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 4+ years of Management experience
- 8+ years of experience in financial crimes, risk management, or regulatory compliance
- 5+ years of senior leadership experience in product development or transformation roles
- Proven success leading large-scale, enterprise-wide technology and operations initiatives
- Deep understanding of KYC, AML, and BSA regulatory requirements and operational processes
- Experience managing cross-functional teams and delivering complex technology solutions
- Strong communication and stakeholder engagement skills, including regulatory interface
- Experience with OCC enforcement actions and remediation programs
- Familiarity with AI, automation, and data strategy in financial services
- Experience presenting to executive leadership, board members, and regulators
- Proven ability to attract, develop, and retain top talent across geographies Strong strategic thinking, innovation, and problem-solving capabilities.
- MBA or other advanced degree
Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.
$250,000.00 - $420,000.00
Benefits
Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.
- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
9 Sep 2025
* Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- FSA
- HSA
- Mental Health Benefits
- Short-Term Disability
- Long-Term Disability
Parental Benefits
- Adoption Assistance Program
- Family Support Resources
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- Fertility Benefits
- Return-to-Work Program
Work Flexibility
- Hybrid Work Opportunities
Office Life and Perks
- Commuter Benefits Program
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Volunteer Time Off
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Stock Purchase Program
Professional Development
- Tuition Reimbursement
- Access to Online Courses
- Internship Program
- Associate or Rotational Training Program
- Promote From Within
- Mentor Program
Diversity and Inclusion
Company Videos
Hear directly from employees about what it is like to work at Wells Fargo.