Global Incident Command Center - Lead Business Execution Consultant

About this role:

Wells Fargo is seeking a Lead Business Execution Consultant to serve within the Global Incident Command Center (GICC), part of Wells Fargo's Chief Administrative Officer (CAO) function under Enterprise Business Resiliency (EBR).

The GICC is a core component of EBR's Enterprise Incident Management (EIM) team. Its mission is to provide global, enterprise-wide, all-hazard monitoring, analysis, coordination, and communication for incidents that negatively impact Wells Fargo's business groups and enterprise functions. The GICC operates a 24/7/365 detection and response model, coordinating across three strategically located centers in Charlotte, NC; Chandler, AZ; and Bangalore, India.

Wells Fargo's "all-hazards" incident management model ensures that incidents are managed through a coordinated, enterprise-wide assessment and response process. EIM responds to and manages a broad variety of disruptive events-regardless of their origin, scope, or risk domain (e.g., financial, operational, reputational, technological, cyber, or natural disaster).

GICC team members are exposed to a wide range of complex and time-sensitive issues. Success in this role requires sound judgment, analytical rigor, a propensity to deep-dive into issues, and the ability to execute predefined response processes in a time-constrained and high-pressure environment. Team members must be comfortable interacting with senior leaders and possess strong verbal and written communication skills.

In this role, you will:

• Serve as an expert within the GICC regarding the analysis of business associated risk, execution of the incident management process and application of the risk taxonomy
• Provide risk related insights concerning highly complex issues
• Lead initiatives to uplift processes and procedures within the GICC
• Monitor internal and external data sources for emerging threats
• Coordinate with lines of business to assess and respond to incidents
• Activate the Enterprise Incident Management (EIM) structure when necessary
• Draft and promulgate event notifications and incident updates.
• Engage with executive stakeholders to gather critical information.
• Support post-incident reviews to identify improvement opportunities.
• Collaborate with team leaders to develop project plans, policies, and procedures.
• Foster cross lines of business partnerships in support of incident response process.

Required Qualifications:

• 5+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Education in and/or experience with concepts of incident management and risk intelligence
• Understanding of resiliency, emergency management, and incident response
• Strong analytical skills with high attention to detail and accuracy
• Knowledge and understanding of business intelligence
• Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
• Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
• Effectively work in a highly matrixed organization
• Experience with Strategic Projects
• Familiarity with ArcGIS or other geospatial mapping tools
• Familiarity with Everbridge Mass Notification or other notification tools

Job Expectations:

• This position will require on-call, weekends, and holiday work as needed
• The ability to respond to emergent issues during non-business hours
• Business hours for this position are 7:30 am to 3:30 pm but may be adjusted based on business needs.

Posting End Date:
18 Oct 2025
*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Client-provided location(s): Charlotte, NC

Job ID: WellsFargo-R-497252

Employment Type: FULL_TIME

Posted: 2025-10-15T18:08:43