Fraud & Claims Operations Representative - Bilingual

About this role:

Wells Fargo is seeking a Fraud & Claims Operations Representative in Detections Operations within Fraud and Claims Management. Find out why we're the #1 financial services company to grow YOUR career. Learn more about the career areas and line of business at wellsfargojobs.com

In this role, you will:

• Support fraud and claims functional area by proactively identifying opportunities to improve customer experience, and offer ideas to mitigate risks through effective authentication of customers to prevent fraudulent activity
• Perform moderately complex customer support tasks by utilizing solid communication (inbound and outbound), and verbal and written skills to establish rapport with customer and to deescalate difficult, as well as sensitive information as a part of resolving a claim
• May oversee multiple claim types, take appropriate action to decision the case using multiple systems and applications, and may contact third parties for research
• Receive direction from supervisor and escalate questions or issues to team leadership, as needed
• Interact with immediate team and functional area on wider range of information, plus internal or external customers

• 1+ years of customer service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Bilingual speaking and listening proficiency in Spanish/English

• Bilingual speaking, reading, and writing proficiency in Spanish/English
• Experience providing strong customer service while listening, eliciting information efficiently, comprehending, and resolving moderately complex customer issues
• Experience handling inbound and/or outbound phone calls in a high volume, high production environment
• Fraud claims, detection, or prevention experience or banking financial operations experience
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Excellent verbal, written, and interpersonal communications skills
• Strong analytical and problem-solving skills with high attention to detail and accuracy

• Must be able to attend full duration of required training period
• This position is not eligible for Visa sponsorship
• Ability to work additional hours as needed
• Must complete and pass required language assessment

• Mandatory 6 Weeks Training is Monday-Friday 8 AM - 5 PM CST

• Hours of Operations: Tuesday -Saturday 2 PM - 11 PM CST (Days off Sun/Mon)
• Schedule may be eligible for a shift differential under the terms of the shift differential policy

• 4101 Wiseman Blvd Bldg. 106 - San Antonio, Texas 78251
• Candidate must reside within a reasonable commute to one of the addresses listed in the posting but will have the option to work from home on a hybrid model schedule