Fraud & Claims Operations Manager

About this role:

Wells Fargo is seeking a Fraud & Claims Operations Manager in the Claims Assistance Center Claims team. To Learn more about our career areas and lines of business at wellsfargojobs.com.

In this role, you will:

• Manage and develop a team of supervisors, analysts, specialists, or consultants, and engage management, vendors or related functional areas associated with fraud and claims investigations
• Identify and recommend opportunities for implementation of procedures, controls, and trend data to ensure proactive identification, prevention execution, detection, investigation, recovery, and government or internal reporting of fraud and claims activity
• Make decisions and resolve issues regarding fraud and claims to meet business objectives
• Interpret and develop data and reports on emerging risk in the fraud environment to implement functional area policies or procedures which will maximize efficiency and enhance customer service
• Collaborate and consult with customers, vendors, and other functional areas to resolve escalated issues
• Interact directly with fraud and claims management to develop and implement functional area policies or procedures to support Wells Fargo's business goals
• Manage allocation of people and financial resources for Fraud and Claims Operations
• Mentor and guide talent development of direct reports and assist in hiring talent

• 4+ years of Fraud Claim Investigations or Policy Violations, Risk Management or Compliance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 2+ years Leadership experience

• 4+ years direct management experience
• Contact center management experience
• Prior experience managing supervisory staff
• Strong leadership skills, including demonstrated success building effective teams, developing managers, and continually engaging team members
• Motivational skills and ability to optimize staff performance through staff selection, training, and motivation activities
• Experience working closely with other fraud managers and business partners
• The ability to conceptualize, develop and implement process improvements
• Excellent analytical and project management experience
• Demonstrated strong oral and written communication skills
• Ability to present complex material in a digestible, consumable manner to all levels of management
• Ability to provide leadership to a virtual or remote team
• Knowledge and understanding of operations support area such as scheduling, staffing, planning, and administration

• Ability to travel up to 10% of the time
• Hybrid role, 3 days in the office, 2 days remote
• No visa sponsorships