ECS Production Support Manager - Technology Business Systems Manager

About this role:

Wells Fargo is seeking a Technology Business Systems Manager. This manager position manages a team of Technology Business Systems Consultants providing production support and tier 2 escalation support for all Electronic Commerce Services (ECS) and Instant Payment products, including: Payment Manager, Instant Payments, Receivables Manager, Integrated Receivables, and E-Box. This is a high touch team supporting production support for products that interface with multiple operational groups and payment products including Wires, ACH, Instant Payments, Lockbox, and more. These products are used by many of the largest Global Payments and Liquidity (GPL) clients. This role engages frequently with technology systems, platform support, product management, operations, sales, relationship management, and service teams to resolve complex and escalated issues and provide direction for product and strategy discussions. Learn more about our career areas and lines of business at wellsfargojobs.com

In this role, you will:

• Manage and develop team of business systems consulting staff or technology systems analysts in providing technical solutions with moderate complexity and risk in the area technology business systems, and engage business and technical groups associated with the function
• Identify opportunities for process improvement and risk factors in key areas of technology risk including security, stability, and scalability
• Make decisions and resolve issues regarding technology or related policies that may impact multiple lines of business
• Interpret business requirements and provide in depth technical expertise and consultation to business and systems management
• Collaborate and consult with business and technical groups or management to ensure effective technical solutions are provided based on business requirements
• Interact directly with technology systems analysts for conducting evaluations of business requirements and recommend appropriate technological alternatives
• Manage allocation of people and financial resources for Technology Business Systems
• Mentor and guide talent development of direct reports and assist in hiring talent

Required Qualifications:

• 4+ years of Technology Business Systems, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 2+ years Leadership experience

Desired Qualifications:

• ECS experience
• Ability to navigate complex situations
• Ability to partner effectively across multiple lines of business
• Knowledge of ECS products
• Experience with ECS applications
• Ability to effectively communicate issues to customers and all levels of leadership
• EDI - Electronic Data Interchange experience
• Background with supporting Mainframe applications
• Operational support background
• Production environment experience
• Experience with data analysis
• Knowledge of file formats
• Experience using business knowledge and critical thinking to resolve issues

Job Expectations:

• Must be willing to be on call for department 24/7
• This position offers a hybrid work schedule.
• This position is not eligible for Visa sponsorship

Location:

• 2700 S Price Rd CHANDLER, AZ 85286

Posting End Date:
30 Aug 2025
*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Client-provided location(s): Chandler, AZ

Job ID: WellsFargo-R-484818

Employment Type: FULL_TIME

Posted: 2025-08-27T18:09:10