Data Science Director - Head of Branch Analytics
Yesterday• Wilmington, DE
About this role:
Wells Fargo is seeking an innovative and accomplished Data Science Director to serve as Head of Branch Analytics within our Consumer, Small & Business Banking (CSBB) division. The selected leader will craft and execute a compelling analytics strategy, translating complex data into powerful stories and actionable insights that elevate customer experiences, optimize branch operations and staffing, and drive strategic decisions across our national branch network. This individual will leverage exceptional storytelling ability to communicate clearly with diverse audiences, including C-level executives and Branch Leadership, often presenting to the CEO and other senior leaders.
Learn more about the career areas and lines of business at wellsfargojobs.com .
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In this role, you will:
- Develop and implement a branch analytics strategy, closely aligned with Consumer, Small & Business Banking objectives, emphasizing customer acquisition, retention, and satisfaction
- Lead, mentor, and expand a high-performing team of data scientists, analysts, and managers, cultivating a culture of innovation, inclusion, and continuous improvement
- Design, develop, and deploy advanced analytics solutions-including predictive modeling, machine learning, segmentation, and optimization techniques-to address challenges in branch performance, staffing, workforce management, and customer engagement
- Drive initiatives in branch staffing levels, workforce optimization, and resource allocation to ensure efficient operations and outstanding customer service
- Apply analytics to support CSBB strategy, identifying growth opportunities and improving customer outcomes for business clients
- Collaborate cross-functionally with technology, product, and operations partners to seamlessly integrate analytics capabilities across platforms and business processes
- Transform complex data and analytics findings into clear, engaging narratives and presentations tailored for executive audiences, including Branch Leadership and the CEO, influencing strategic direction and resource allocation at the highest levels
- Establish and monitor branch KPIs, utilizing data visualization and storytelling techniques to communicate insights effectively to broad audiences
- Advocate for data governance best practices, data quality, and ethical use of customer information, maintaining rigorous compliance with regulatory requirements
- Keep current with industry trends, emerging technologies, and best practices in data science, analytics, and financial services-especially those impacting branch analytics, workforce management, and small business banking
- Build and sustain relationships with internal and external partners, including vendors, academic institutions, and industry groups, to enhance analytics capabilities and talent pipeline
- 8+ years of data science experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 4+ years of management or leadership experience
- Master's degree or higher in a quantitative discipline such as mathematics, statistics, engineering, physics, economics, or computer science
- 8+ years of progressive analytics and data science experience, with a proven record of leadership in complex, matrixed organizations, ideally in financial services or retail banking
- Extensive hands-on experience in branch analytics, branch staffing and workforce management, and small business banking
- Exceptional storytelling skills, with demonstrated ability to distill complex data into compelling narratives for C-level stakeholders, Branch Leadership, and CEO presentations
- Deep experience working directly with executive leadership, including delivering impactful presentations and recommendations that influence strategy at the highest levels
- Strong expertise in machine learning, predictive modeling, and advanced statistical analysis techniques
- Proven ability to lead large-scale analytics projects that drive measurable outcomes and scale across geographies or business units
- Advanced proficiency in programming languages such as Python, R, or Scala, and familiarity with big data platforms (e.g., Hadoop, Spark) and cloud environments (e.g., AWS, GCP, Azure)
- Outstanding leadership capabilities; inspires, motivates, and develops talented teams while fostering collaboration and inclusion
- Superb communication and presentation skills, adept at translating technical insights into business value for all audiences
- Comprehensive understanding of data governance, privacy, and regulatory frameworks (e.g., CCAR, GDPR, CCPA) relevant to consumer and small business banking
- Strategic, analytically rigorous thinker, passionate about leveraging data for innovation and customer success
- Ability to balance multiple priorities and thrive in a dynamic, fast-paced environment
- Experience in branch network analytics, ATM optimization, omni-channel customer analytics, and workforce optimization in a financial institution
- Background in operations research, customer segmentation, and small business client analytics within a retail banking context
- Familiarity with visualization and reporting tools such as Tableau, Power BI, or similar platforms
- Recognized thought leadership through publications, presentations, or industry involvement
- Ability to travel up to 10% of the time
- This position offers a hybrid work schedule
Posting Location(s):
- 401 S Tryon St. - Charlotte, North Carolina 28202
- 2200 Concord Pike - Wilmington, Delaware 19803
Pay Range
Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.
$185,000.00 - $300,000.00
Benefits
Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.
- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
12 Sep 2025
* Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Client-provided location(s): Wilmington, DE
Job ID: WellsFargo-R-489306-2
Employment Type: FULL_TIME
Posted: 2025-09-09T18:08:49
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- FSA
- HSA
- Mental Health Benefits
- Short-Term Disability
- Long-Term Disability
Parental Benefits
- Adoption Assistance Program
- Family Support Resources
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- Fertility Benefits
- Return-to-Work Program
Work Flexibility
- Hybrid Work Opportunities
Office Life and Perks
- Commuter Benefits Program
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Volunteer Time Off
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Stock Purchase Program
Professional Development
- Tuition Reimbursement
- Access to Online Courses
- Internship Program
- Associate or Rotational Training Program
- Promote From Within
- Mentor Program
Diversity and Inclusion
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