Customer Service Representative

• 2+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Required Qualifications:

• Experience in Customer Service, Financial Services or Contact Center, or equivalent demonstrated through one or a combination of the following: work experience, training, education

Desired Qualifications:

• 3 years of working experience (voice in the BPO/Contact Center industry)
• Experience processing complex transactions and performing extensive research to resolve complex customer inquiries
• Excellent verbal, written, and interpersonal communication skills
• Ability to navigate multiple computer system windows, applications, and utilize search tools to find information
• Ability to interact effectively with internal and external partners and clients/customers
• Basic Microsoft Office skills
• Ability to troubleshoot common computer problems
• Ability to discuss digital enhancements to provide a better client experience
• Financial services experience
• Knowledge of investment terminology
• Contact center experience
• Must be amenable to work on night shift
• Must be amenable to work onsite in BGC (5Neo) or McKinley, Taguig

Job Expectations:

• Work within a contact center environment
• Manage risk by following all policies and procedures and staying abreast of changes to them

Posting End Date:
15 May 2024
*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.