Consumer Lending, Head of Operational Excellence
About Wells Fargo
Wells Fargo and Company (NYSE: WFC) is a diversified, community based financial services company with $1.9 trillion in assets. Wells Fargo's vision is to satisfy our customers' financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment, and mortgage products and services, as well as consumer and commercial finance, through 4,300 branches, more than 11,000 ATMs, wellsfargo.com, and mobile banking, and has offices in 32 countries and territories to support customers who conduct business in the global economy. With approximately 238,000 team members, Wells Fargo serves one in three households in the U.S. Wells Fargo.
Wells Fargo Consumer Lending
Wells Fargo's Consumer Lending businesses empower millions of customers to achieve their dreams every day. Whether it's buying a home, purchasing a car, funding a significant purchase, or making important daily credit card purchases, Consumer Lending provides important credit products and services that help our customers succeed. The group includes Home Lending, Auto, Credit Cards & Merchant Services, Personal Lending & Retail, Consumer Lending Control, and Consumer Lending Shared Services.
The Position
Wells Fargo is seeking the Head of Consumer Lending Operational Excellence who will lead a team of process engineers and intelligent automation professionals to deliver quality, high-impact projects. They will be responsible for process modeling and documentation in support of RCSA for Consumer Lending businesses, as well as using BPM standards, analytics, and intelligent automation to drive continuous improvement. Additionally, this strategic leader will work cross functionally across the organization. Key stakeholder engagement will include: partnering with Finance to identify opportunities to improve operating leverage and measuring those benefits after the improvements are implemented; working with the Control teams to analyze risk and control environment for effective risk management; partnering with Technology teams to analyze workflows and implement improvements.
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Position Objectives:
- Drive projects aligned to CL Strategy to enable well-managed growth and operating efficiency.
- Improve operating leverage (profitability): reduce unnecessary friction and non-value add activitie
- Lead process and control optimization initiatives, to simplify control environment and reduce operational risk
- Champion automation and AI to streamline operations and reduce manual effort
- Collaborate with Finance, Risk, and Control to align goals and performance targets that drive business impact for Consumer Lending
- 8+ years of risk management, business controls, or compliance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 4+ years of management experience
- Extensive experience in process improvement, operational efficiency, ROI and project benefit financial analysis.
- Proven experience in collaborating across teams and lines of business within large organizations
- Strong analytical, communication, and strategic planning skills.
- Strong change management and leadership focus
- Excellent analytical skills with the ability to leverage data and anecdotal feedback to structure complex problems and make decisions
- Demonstrated strategic thinking, problem solving and execution skills; insight and ability to proactively identify opportunities to innovate and improve the business
- Exceptional people leadership, relationship development and negotiating skills; ability to earn respect and trust among internal and external business partners and teams
Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.
$250,000.00 - $420,000.00
Benefits
Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.
- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
23 Aug 2025
* Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- FSA
- HSA
- Mental Health Benefits
- Short-Term Disability
- Long-Term Disability
Parental Benefits
- Adoption Assistance Program
- Family Support Resources
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- Fertility Benefits
- Return-to-Work Program
Work Flexibility
- Hybrid Work Opportunities
Office Life and Perks
- Commuter Benefits Program
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Volunteer Time Off
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Stock Purchase Program
Professional Development
- Tuition Reimbursement
- Access to Online Courses
- Internship Program
- Associate or Rotational Training Program
- Promote From Within
- Mentor Program
Diversity and Inclusion
Company Videos
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