About this role:
Wells Fargo is seeking a Lead Business Execution Consultant in Small & Business Banking as part of Strategic Execution. In this role, you will be responsible for conducting in-depth analysis and gathering competitive insights related to our products, utilizing customer feedback as a pivotal resource.
This role will also serve as a liaison with third-party feedback and survey vendors, ensuring the data collected is relevant and comprehensive.
Learn more about the career areas and lines of business at wellsfargojobs.com
In this role, you will:
- Lead cross functional teams to strategize, plan, and execute a variety of programs, services and initiatives
- Drive accountability for assigned initiatives, limit risk exposure, and create efficiencies as appropriate
- Review strategic approaches and effectiveness of support function and business performance
- Perform assessments through fact finding and data requiring creative approaches to solving complex issues, and develop appropriate solutions or recommendations
- Make decisions in highly complex and multifaceted situations requiring solid understanding of business group's functional area or products, facilitate decision making and issue resolution, and support implementation of developed solutions and plans
- Collaborate and consult with members of the Business Execution team and team leaders to drive strategic initiatives
- Influence, guide and lead less experienced Strategy and Execution staff within the group
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- 5+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Ability to synthesize customer feedback and provide actionable insights to stakeholders
- Experience working with third-party survey/feedback vendors
- Experience with Voice of the Customer (VOC) data, engagement and analytics
- Strong analytical skills with attention to detail- leveraging data to drive product innovation and improve customer experience.
- Ability to communicate findings effectively and concisely -providing strategic insights that align with business objectives
- Ability to lead and drive work across the business, including with partners
- This position is not eligible for Visa sponsorship
- This position will require onsite presence at one of the locations listed below in a hybrid work schedule
- 1525 W. W.T. Harris Blvd- Charlotte, North Carolina
- 2600 S. Price Rd. Chandler, Arizona
9 May 2025
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.