Commercial Banking Operations Excellence Horizontal Initiatives Senior Lead Business Execution Consultant

Role Overview

We are seeking a dynamic and Senior Lead Business Execution Consultant to lead and support high-impact initiatives across Commercial Banking Operations. This role is essential to the successful execution of enterprise-wide programs such as nCino rollouts, operational risk management, and digital transformation efforts. The ideal candidate will bring a blend of program leadership, process design expertise, and innovation-driven thinking, including experience with AI-enabled solutions.

In this role, you will:

• Serve as the primary liaison between CBO and the nCino program, ensuring operational requirements are embedded in platform design, roadmap decisions, and post-deployment support models. Represent CBO in program governance forums, advocating for critical requirements, roadmap visibility, and operational risk mitigation strategies
• Lead end-to-end operational readiness for the nCino platform, including process design, procedure development, testing coordination, training delivery, and go-live execution for Lending Operation teams
  • Identify and escalate risks such as manual workarounds, system decommissioning impacts, and aggressive timelines; Consistently assess and mitigate operational risk of the program
  • Contribute to the Loan Delivery roadmap, including automation initiatives (e.g., auto-booking to Loan IQ), AI-driven document processing, and regulatory compliance (e.g., FR Y-14)
  • As part of deployments, actively participate in the nCino Command Center, including understanding the defect impacts
• Identify Business Execution opportunities and strategies for process improvement and risk control development over the long-term in order to ensure operational excellence and process efficiency
• Lead Business Execution team for assigned initiatives ensuring solutions are designed, integrated, and controlled to improve effectiveness, limit risk exposure, and create efficiencies as appropriate
• Collaborate and influence functional management to obtain resources, influence outcomes, address conflict, and ensure alignment with Wells Fargo strategies or policies and business line objectives

• Serve as a trusted advisor and extension of senior leadership to drive performance initiatives, communicate priorities and key deliverables, and develop presentations to key stakeholders and senior management
• Strategic Program Leadership: Drive end-to-end execution of initiatives including nCino automation, KPI reporting, document workflow enhancements, and bulk assignment capabilities.
• Develop strategic initiative portfolio, including development of compelling business cases for strategic investment planning in alignment with strategic objectives; Prepare executive-level materials such as QBR decks, stakeholder updates, and implementation plans.
• Operational Risk & Controls: Develop and maintain control matrices for Lending Fulfillment and other operational areas, ensuring compliance with evolving risk and regulatory standards.
• Process Design & Optimization: Lead the design and refinement of operational processes to improve efficiency, reduce risk, and support scalability.
• AI & Digital Transformation: Identify and implement opportunities to leverage AI and automation to streamline workflows and enhance decision-making.
• Cross-Functional Collaboration: Represent CBO in enterprise forums, influence stakeholders, and ensure alignment with business objectives.

• 7+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 4+ years of management or leadership experience

• Prior experience and/or understanding of Commercial Banking fundamentals, including product and service capabilities, organizational structure and alignment, and internal process/systems/data (nCIno a plus).
• Strategic Mindset: The ability to develop and implement strategic plans to achieve measurable, quantifiable results
• Demonstrated experience in process design and operational transformation
• Strong documentation, communication, and stakeholder engagement skills
• Strong Project Management & Risk Management tools. Extensive experiencing leading complex programs aligned business SHRP's and ORE's

• Familiarity with AI applications in business operations
• Proven ability to manage risk and compliance frameworks
• Proven ability to lead cross-functional initiatives involving technology, risk, and business execution teams
• Extensive experience in developing business case funding to support desired process improvement solutions; including technology development
• Executive Presence - Effectively able to convey business case story to include
  • Clarity: Distill complex information into clear and understandable narrative
  • Relevance: Connect the story to the business case, highlighting how it addresses key challenges or opportunities
  • Data Driven: Support their story with data and evidence, reinforcing the credibility of their case
• Process Management Certifications - Lean Six Sigma, Agile, & Design Thinking

• Willingness to work on-site at one of the stated locations on the job opening
• Ability to work a hybrid work schedule - 3 days in office / 2 days remote

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement