Business Relationship Support Representative - Client Service Officer II, WellsOne

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace a workplace where everyone feels valued and inspired. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wells Fargo's Global Payments & Liquidity (GPL) team is an integrated, forward-looking product organization with end-to-end payments, data, liquidity and associated lending solutions that enable our clients to achieve their business objectives in an evolving digital world.

About this role:

Wells Fargo is seeking a Business Relationship Support Representative (CSOII) to join the WellsOne Commercial Credit Cards team within Global Payments & Liquidity. WellsOne Service Center supports commercial credit card holders with general inquiries related to their card programs while delivering exceptional customer service.

In this role, you will:

• Provide support for a portfolio of commercial credit card customers
• Oversee overall customer experience in a call center environment
• Handle customer issues and assist in decisions with business client managers
• Help with customer associated risk management
• Handle inbound calls with professionalism and empathy, resolving issues efficiently and accurately
• Maintain compliance with internal policies and procedures through regular audits and quality checks
• Occasionally send follow-up emails to customers to ensure resolution and satisfaction
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• Receive direction from leaders
• Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

• 2+ years of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• Knowledge and understanding of treasury management products and services
• Excellent customer service experience with previous client contact
• Excellent verbal, written, and interpersonal communication skills
• Ability to work in a fast paced, deadline driven environment
• Proven problem solving and decision-making skills
• Strong organizational, multi-tasking, and prioritizing skills
• Intermediate Microsoft Office, including Excel, Word and Power Point
• Experience with Hogan and Service View
• Proven ability to partner with internal and external partners to meet the needs of the customer
• Well organized with attention to detail
• Ability to work in a close team environment

• This position is not eligible for Visa sponsorship
• This position is a hybrid work model. Must be willing to work out of the Winston Salem, NC or Charlotte, NC office approximately 3 days a week
• Specific compliance policies may apply regarding outside activities and/or personal investing; affected employees will be expected to provide information to the Wells Fargo Personal Account Dealing Team and abide by applicable policy requirements if hired. Information will be shared about expectations during the recruitment process