Associate Customer Service Representative

About this role:

Wells Fargo is seeking an Associate Customer Success Representative in a call center environment in our Consumer Lending Audit Team providing coverage across the Consumer Lending organization which include: Home Lending, Auto, Credit Cards, Personal Lending Group, Merchant Services, Consumer Lending Control, and Consumer Lending Shared Services. Learn more about our career areas and business divisions at wellsfargojobs.com

In this role, you will:

• Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment
• Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems
• Escalate questions and issues to more senior employees

• 6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues
• Ability to execute in a fast paced, high demand, metric driven call center environment
• Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy
• Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers
• Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information
• Knowledge,understanding and experience of internet, mobile, and social media technology

• Must be able to attend full duration of required training period
• This position is not eligible for Visa sponsorship
• Ability to work additional hours as needed
• Schedule may be eligible for a shift differential under the terms of the shift differential policy
• Must work on-site at the location posted

• Paid training 7 weeks will begin in July, and will be Monday - Friday - 8 am to 4:30 pm CST, with schedule to be determined. Initial schedule after training will be Mon, Tue, Wed, Fri, Sat 7:30am to 4:00pm, with Sunday & Thursday off. Hours and days may change based on business needs and may include working nights, weekends and holidays. This position is not eligible for Visa sponsorship
• We're open 24 hours a day. Your regular work schedule will be based on business need and may include working some weekends and some holidays