Shift Leader

Shift Leader at Wegmans Food Markets summary:

The Shift Leader at Wegmans supervises front-end staff, ensuring excellent customer service and efficient daily operations including delegating tasks and maintaining safety and appearance of the parking lot and front-end areas. The role involves engaging with customers, assisting with registers during busy times, and supporting team members to minimize wait times. Comprehensive benefits including paid time off, healthcare, and retirement plans are offered, with an emphasis on employee well-being and a positive work environment.

Schedule: Full time
Availability: Morning, Afternoon, Evening (Includes Weekends).
Age Requirement: Must be 18 years or older
Location: Williamsville, NY
Address: 5275 Sheridan Drive
Pay: $17 - $18.50 / hour
Job Posting: 10/19/2025
Job Posting End: 11/19/2025
Job ID: R0262414

At Wegmans, our employees are ambassadors of incredible customer service and strive to answer questions, solve problems, and assist in a variety of ways. As a supervisor and a part of our front-end staff, you will lead employees by example by proactively approaching and offering help to customers, bringing in and organizing shopping carts from the outside parking lot, and helping to run register as necessary to minimize customer wait time. You will delegate tasks to team members, and ensure the safety and appearance of the front-end and parking lot areas are being maintained.

What will I do?

• Engage customers in friendly conversation while making eye contact and smiling
• Delegate tasks to team members, and ensure efficient daily operations
• Partner and communicate with members of inside front-end team, to ensure your team is effectively assisting customers in a timely manner
• Maintain the appearance and safety of the parking lot

Required Qualifications

• Customer service experience

At Wegmans, we’ve always believed we can achieve our goals only if we first fulfill the needs of our people. Putting our people first and offering competitive compensation, comprehensive benefits and a wide range of meaningful perks is just the beginning of what defines a rewarding career at Wegmans.

Comprehensive benefits

1. Paid time off (PTO) to help you balance your personal and work life
2. Higher premium pay rates for working overtime, on Sundays, or on a recognized holiday
3. Health care benefits that provide a high level of coverage at a low cost to you
4. Retirement plan with a 401(k) match
5. A generous scholarship program to help employees meet their educational goals
6. LiveWell Employee & Family program to support your emotional, work-life and financial wellness

Our employees have put us high on Fortune 100 Best Companies to Work For® list every year since it was first produced in 1998. Discover what it means to work for a mission-driven, values-based company where YOU make the difference.

Certain eligibility requirements must be satisfied, and offerings may differ based upon area or the company and/or position.

At Wegmans, we’ve always believed we can achieve our goals only if we first fulfill the needs of our people. Putting our people first and offering competitive compensation, comprehensive benefits and a wide range of meaningful perks is just the beginning of what defines a rewarding career at Wegmans.

1. Paid time off (PTO) to help you balance your personal and work life
2. Higher premium pay rates for working overtime, on Sundays, or on a recognized holiday
3. Health care benefits that provide a high level of coverage at a low cost to you
4. Retirement plan with a 401(k) match
5. A generous scholarship program to help employees meet their educational goals
6. LiveWell Employee & Family program to support your emotional, work-life and financial wellness

Our employees have put us high on Fortune 100 Best Companies to Work For® list every year since it was first produced in 1998. Discover what it means to work for a mission-driven, values-based company where YOU make the difference.

Certain eligibility requirements must be satisfied, and offerings may differ based upon area or the company and/or position.

Keywords:

shift leader, retail supervisor, customer service, team leadership, front-end operations, Wegmans, grocery store, safety management, register assistance, employee supervision