Customer Service Representative

Overview

Envoy Solutions, a diversified distribution company with over $1.5 billion in revenue, is bringing together leading brands from the facility supplies, packaging solutions, and specialty products industries. We’re building a national platform that will enable us to leverage product knowledge, category expertise and local presence to help make buildings cleaner and more sustainable, people safer and operations more productive, every day. Our portfolio of companies includes North American, WAXIE, SEPG, Daycon, North Woods, PJP, and NVISION. Our combined company employs more than 2,300 associates, operates 43 distribution centers, and supports more than 52,000 customers.

At Envoy Solutions, our focus is on creating greater efficiencies and scale, with a high-touch, customer-first approach. We’ve combined the expertise of local consultants and sales teams with a wider portfolio of products and deeper category knowledge. We work both nationally and regionally to ensure responsiveness to the industry’s toughest challenges, and we deliver a more efficient and streamlined distribution model on behalf of our customers.

At WAXIE, exceptional customer service is the backbone of who we are and the focus of everything we do. We are committed to building and maintaining lasting relationships by providing an industry-leading customer experience. We listen to our customers and provide solutions through excellent hands-on service, training, and education. All of this couldn’t be done without our top-of-the-line Customer Service team. That’s where you come in!

Salary Range: $22/hr - $25/hr DOE 

Essential Duties

• Engage with customers to resolve matters on product pricing and concerns in regards to product receipt. Research customer needs and communicate responses via telephone, e-mail, fax and in-person.
• Assist customers with online ordering through account set-up, order administration, and training on WAXIE’s online ordering system (“Web@Work”).
• Input customer orders to WAXIE’s inventory management system (AS400).
• Support Sales team by referring new business leads and assist with inquiries on pricing and other customer requests.
• Maintain showroom cleanliness and facilitate proper merchandise stocking, rotation, and labeling.
• Participate in vendor product training to stay up-to-date on product knowledge.
• Other duties as assigned.

Qualifications

• Previous customer service and cash handling experience preferred.
• A high level of professionalism with a positive attitude.
• Excellent verbal and written communication.
• Great attention to detail.
• Organized with the ability to multitask and prioritize.

This position offers a competitive starting salary and comprehensive benefits program. 

Minimum $16.91 Maximum $22.50 Per Hour

Envoy Solutions (and its subsidiaries) is an Equal Opportunity Employer.  This means that we consider all applicants for employment and employees eligible for employment without regard to race, marital status or civil union status, sex, age, color, religion, national origin, veteran status, mental or physical disability, sexual orientation and/or any other characteristic protected by law.  We also provide reasonable accommodations to our applicants and employees with disabilities in order to assist them in the performance of their essential job functions.