Senior Customer Operation Analyst

Overview

Waters, the world's leading specialty measurement company that cares about inclusion and diversity is seeking for an Order Processing Specialist to support the very successful growth of our businesses. Waters deliver benefits through innovation and people that enable customer success in the life, materials and food sciences. People create the Waters difference. By engaging with our talented and diverse workforce we continuously evolve, develop and enhance our products. We believe in delivering innovative technology and system solutions to our valued customers to enable their success.

As Order Processing Specialist, this role will work closely with Global Operations organization to ensure timely order processing. The ideal candidate is passionate about ensuring customer satisfaction and can work objectively and execute daily routine tasks with great attention to details and accuracy.

Responsibilities

• Handle customers enquiries, order entry and all customer services related areas and follow through on orders up to closure
• Handle SAP Order Process (customer creation, order entry, delivery and billing process)
• Communicate with customers on L/C or A/P payments and delivery time requirements
• Provide consultancy on shipping advice to customers
• Update of weekly sales order backlog report and L/C report
• Support the team and perform cross functional activities when necessary
• Participate in process improvement activities to streamline the departments workflow

Qualifications

Education:

• Bachelors Degree

Experience:

• 2+ years order management experience
• Experience in SAP and Documentary Credit is a plus
• Contract Management experience is a plus

Skills:

• Action oriented and eager to achieve results
• Sound communication skills
• Highly organized / well-prepared / time management skills
• Administration skill, which include the ability to organize and record data neatly and accurately by paying close attention to detail
• Strong interactive skills and a good listener
• Able to work overtime on short notice during peak workload periods

Company Description

Waters Corporation (NYSE:WAT) is a global leader in analytical instruments, separations technologies, and software, serving the life, materials, food, and environmental sciences for over 65 years. Our Company helps ensure the efficacy of medicines, the safety of food and the purity of water, and the quality and sustainability of products used every day. In over 100 countries, our 7,600+ passionate employees collaborate with customers in laboratories, manufacturing sites, and hospitals to accelerate the benefits of pioneering science.

Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters complies with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.

Client-provided location(s): Shanghai, China

Job ID: Waters-24260

Employment Type: OTHER

Posted: 2025-10-14T18:38:01