Field Service Engineer II

Overview

• Are you seeking an exceptionally impactful role within a fast-growing company that advances science and human well-being?
• Do you desire ample opportunities to grow, develop, and progress in your career?
• Are you excited by the prospect of a field-based role where every day brings new challenges and the chance to become a trusted advisor to our customers?

If your answer is yes, then Waters Corporation is the place for you!

At Waters, we craft and manufacture innovative products, solutions, and services to help our customers tackle their scientific challenges. The people who work for us make a real difference in solving problems that matter, they are passionate and proud of their work and accomplishments, making Waters a great place to work.

As a Field Service Engineer II, you will support customers across various lab-based scientific business sectors, meaning your role is diverse and exciting. No two days are the same!

Waters is a Global Organization offering abundant opportunities for growth and development. Many of our team members have advanced their careers either in their current roles or moving into different parts of our business such as applications support, sales, global support, and leadership.

Responsibilities

So, what do our Field Service Engineers do? Below are some of the key responsibilities:

• Install, qualify, validate, calibrate, maintain, and repair Waters systems.
• Analyse and review system and scientific data to resolve the source of problems and recommend repair, replacement, or other corrective actions.
• Coordinate problem resolution with our matrix teams to help expedite repairs and deliver customer satisfaction.
• Handle customer expectations by communicating work performed and providing follow-up plans if required.
• Build strong rapport and trusted advisor partnerships with our customer base to provide them with suitable advice and support on Waters products and services - always looking for potential opportunities as to how Waters can further advance their laboratory operations.

To help achieve the above, you will get the best possible training, be supported by a phenomenal team, and embark on a continuous learning and development pathway.

Qualifications

Who are we looking for?

• Demonstrate a strong interest in science, problem-solving, service, and customer relations.
• Have a background in laboratory, analytical, chemistry, or engineering.
• Exhibit flexibility and thrive in a role that offers variety.
• Can build trusted and positive relationships with our customers.

At Waters, we acknowledge the lack of representation of a diverse group of backgrounds within STEM careers. We are dedicated to encouraging an inclusive environment and invite applications from all individuals. Even if you don't meet all the requirements, if you believe you can make valuable contributions to our business, we want to hear from you!

Rewards

In return, we offer a highly competitive, market-leading benefits package for our employees:

• Flexibility - within your day both with your time and tasks.
• Opportunities for professional growth
• Competitive salary and benefits package
• Company Car
• Private Health Care
• Wellbeing Programs and Services, Employee and Family Assistance Program (EAP)
• Strong pension contribution
• Employee Insurance (Life Insurance, Accident Insurance, Disability Protection, Global Business Travel Accident Insurance)
• Paid Annual Leave (5 weeks) plus statutory days
• Education/Tuition Reimbursement where applicable
• Social events on the calendar
• An encouraging and inclusive work environment

Company Description

Waters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials, and food sciences for over 60 years. With approximately 8,000 employees worldwide, Waters operates directly in 35 countries, including 15 manufacturing facilities, with products available in more than 100 countries. Our team focuses on creating business advantages for laboratory-dependent organizations to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.

Working at Waters enables our employees to unlock the potential of their careers. Our global team is driven by purpose. We strive to be better, learn and improve every day in everything we do. We're the problem solvers and innovators that aren't afraid to take risks to transform the world of human health and well-being. We're all in it together delivering benefit as one to provide the insights needed today in order to solve the challenges of tomorrow.

Diversity and inclusion are fundamental to our core values at Waters Corporation. It is our responsibility to actively implement programs and practices to drive inclusive behavior and increase diversity across the organization. We are united by diversity and thrive on it for the benefit of our employees, our products, our customers and our community. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or protected Veteran status.