China Application Manager

Overview

Description Summary / Key Responsibilities:

Waters, the world's leading specialty measurement company that cares about inclusion and diversity, is seeking an Applications Team Lead to support the successful growth of our businesses across the Greater China Region. Waters delivers benefits through innovation and people that enable customer success in the life, materials, and food sciences. People create the Waters difference. By engaging with our talented and diverse workforce, we continuously evolve, develop, and enhance our products. We believe in delivering innovative technology and system solutions to our valued customers to enable their success. Our talented application teams have over the years delivered great and sustainable technical solutions.

Working as part of the commercial team, this individual will be responsible for managing the field-based, application-specific team to support business development and end-customer satisfaction, achieving short- and long-term business objectives. This team is responsible for customer training and application support of the TA Instrument product portfolio. This person will also be responsible for providing customers and internal personnel (Sales, Service, Agents) with product and technical support. The position requires the scientist to have a strong background in Chemistry and/or Materials Science applications as well as rheology and Thermal analysis. The position holder will also be responsible for representing the company at scientific meetings and trade shows. This position will require travel to customer sites in a defined geographical region.

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Responsibilities

Manage a team of Applications Engineers regarding hiring, training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

• Lead the Application team in engaging with customers during competitive situations, developing new applications, and delivering exceptional sample testing to demonstrate product superiority and drive commercial success.
• Guide the Application team in translating complex product features into clear, customer-centric advantages that support the sales team in winning opportunities.
• Collaborate with the team of Account Managers in diagnosing customer requirements and designing analyses that showcase the superior capabilities of TA instruments product portfolio in line with the customers' goals.
• Work closely with Business partners, Field Sales, and Marketing operations to provide credible and impartial consultancy and technical support in a fast-paced pre- and post-sales environment and manage all processes associated with supporting tasks.
• Oversee the delivery and development of TA instruments technical training programs for customers and field sales engineers, including elaborated planning and preparation to ensure high-quality training content and appropriate processes.
• Effectively manage all demo equipment, including managing equipment to maximize the use of demo capital, and managing processes where existing instruments are sold as demo instruments and new units are ordered as replacements.
• Manage lab activities and processes, including logging samples, assigning responsibility, ensuring timely generation of data, issuing high-quality written reports if necessary, resolving resource issues, maintaining labs in a safe, organized, and effective manner, and providing appropriate metrics for managing processes.
• Provide other miscellaneous supports, such as content for applications articles and briefs, reviewing and generating marketing-related collateral, participating in and developing content for Sales/Service meetings, and supporting trade shows and other customer-focused events for TA instruments.

Qualifications

Education:

• Master's Degree in a scientific area such as Materials Science, Chemistry, or Biochemistry; PhD is preferred.

Experience:

• Over 10 years of experience in the Material Science Tools market applications; experience with thermal, rheology, microcalorimetry, or thermophysical technology is preferred.
• 3-5 years of management experience.

Complexity:The role requires balancing technical depth with commercial acumen. The manager must not only understand complex scientific concepts but also articulate them in ways that resonate with customers and sales teams. This dual competency is essential for driving market competitiveness.

Personal Contacts:The role involves frequent interaction with customers, sales, service, and marketing teams. The ability to build trust and communicate effectively across diverse stakeholders is crucial for aligning technical support with business objectives.

Mental/Physical Requirements:

• Action-oriented and eager to achieve results
• Sound communication and presentation skills
• Highly organized / well-prepared / time management skills
• Strong interactive skills and a good listener
• Mature disposition, positive attitude, and strong sense of dedication
• Adaptive to a dynamic and ever-changing environment
• Strong technical background in analytical technologies, especially DSC/TGA/TMA/DMA and rheometers
• Leadership skills

Employee Success Model Requirements:The new responsibilities emphasize the need for the Application Manager to act as a bridge between technical expertise and commercial execution. This requires a shift from a purely support-focused role to one that is proactively engaged in competitive strategies and sales enablement. The ideal candidate must therefore possess not only deep technical knowledge but also business insight and the ability to inspire and lead a team toward customer-centric outcomes.

Company Description

Waters Corporation (NYSE:WAT) is a global leader in analytical instruments, separations technologies, and software, serving the life, materials, food, and environmental sciences for over 65 years. Our Company helps ensure the efficacy of medicines, the safety of food and the purity of water, and the quality and sustainability of products used every day. In over 100 countries, our 7,600+ passionate employees collaborate with customers in laboratories, manufacturing sites, and hospitals to accelerate the benefits of pioneering science.

Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters complies with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.

Client-provided location(s): Shanghai, China

Job ID: Waters-24057

Employment Type: OTHER

Posted: 2025-09-18T18:38:17