Change Enablement Leader

Overview

Waters Service is recognized as #1 in customer satisfaction in our industry. We rely on a culture of continuous improvement to provide outstanding service. We're seeking a Change Enablement Leader to solve a critical challenge: ensuring that business process improvements and new tools reach our 1,300+ global service professionals consistently and effectively

Responsibilities

• Design and implement a communication framework that ensures critical change information reaches field teams consistently
• Partner with regional directors to translate weekly KPI performance into specific, actionable communication and adoption strategies for territory managers
• Build capability in territory managers to effectively drive adoption of multiple concurrent initiatives without overwhelming their teams
• Create accountability mechanisms and support tools that help territory managers succeed rather than simply measuring their compliance
• Monitor adoption tracking systems that provide early warning indicators and enable rapid course correction
• Establish champion networks within regions to accelerate peer-to-peer adoption and knowledge sharing

• 3-5 years of experience in change management, organizational communication, or process improvement roles, preferably in service-oriented or field-based organizations
• Demonstrated ability to influence and build consensus across multiple organizational levels without direct authority
• Experience designing communication strategies that reach distributed teams or field personnel
• Strong analytical skills with experience using data and metrics to drive adoption and behavior change
• Excellent written and verbal communication skills with ability to tailor messages for different audiences and organizational levels
• Project management experience with ability to coordinate multiple concurrent initiatives