WBSJ - Manager, Event

Welcome to Warner Bros. Discovery... the stuff dreams are made of.

Who We Are...

When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next...

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Your New Role...

As Manager, Event, lead world-class event operations through strategic planning and stakeholder collaboration.
Inspire teams to deliver exceptional service, drive commercial success, and exceed visitor expectations.
Innovate and adapt to future needs through product development, safety leadership, and agile business management.

Your Role Accountabilities...

1. Create Connections

• In consultation with the Director of Visitor Experience, work with key stakeholders to promote and develop a world class event product for WBSTT in accordance with the business strategy.
• Select and integrate commercial partners in the on-going operation of WBSTT, helping to drive high standards through those engagements so we offer an unrivalled service
• Manage operational teams to exceed client and visitor expectations.
• Work with Senior Leadership Team to plan and execute townhall meetings

2. Succeed Together

• Lead and motivate events team and catering partner(s), to achieve the highest possible levels of service and sales performance.
• Ensure that the preparation of all planners, rotas and schedules is up to date and that all events are appropriately staffed.
• Work with the finance team to collate commercial data, market intelligence and feedback information on performance.

3. We Focus on the Future

• Develop new products and services to meet the needs of visitors and clients.
• Maximise margins through cost management and effective pricing.
• Drive development of new income streams, business opportunities and projects connected with events and food & beverage.
• Analyse and interpret commercial data and feedback information on performance.
• Ensure our sales targets are achieved by fully maximising all opportunities.

4. We are agile

• Lead and monitor all H&S policies and procedures to ensure a safe and clean environment for staff and visitors.
• Support the team at WBSTT as part of a duty management team.
• Ensure administrative work is accurate and up to date.
• Effective commercial management, developing sales forecasts, positive solutions and documented action plans to maximise profit.

Duty Management

• Act as Building Controller during event activities, with responsibility for the site, the Health & Safety of the tour and it's guests, and activities during event operations.
• Support the team at WBSTT as part of a duty management team (as part of a seven-day week rota including weekends and evenings).
• Participate in cover of the Studio Tour as necessary including weekend, bank holiday, school holiday and late evening cover in rotation with other team members.
• Selection Criteria
• Relevant Previous Work Experience
• Management / Leadership experience in a similar hospitality environment (Restaurant, hotel, tourism, leisure or heritage industry).
• Experience of having worked in an environment where high emphasis is placed on service, standards, and commercial management.
• Experience of planning and managing large events.

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Qualifications & Experiences...

• Plan and implement initiatives to improve service quality and revenue through cross-functional collaboration.
• Solve problems and make decisions across various operational areas on a daily basis.
• Analyze data to identify issues and drive effective solutions.
• Deliver high-level customer service with a flexible and team-oriented approach.
• Demonstrate IT literacy and strong communication skills in both Japanese and English.

Working Pattern:

• 37.5 hours a week working shifts.
• Regular weekend and evening work required.
• Because of the adaptive nature of this role flexibility is required to suit the needs of the business.

Additional Information

On June 9, 2025, Warner Bros. Discovery announced plans to separate into two publicly traded companies, Warner Bros. and Discovery Global, with an expected completion in mid-2026. For more details, including leadership appointments and information on individual brands, please visit our newsroom here.

Although you will be hired by Warner Bros. Discovery, upon the planned separation in 2026, your employment likely will transition to Warner Bros. Company. During this period of transformation, you'll have an exciting opportunity to lay the foundation at one of the world's premier entertainment brands.

How We Get Things Done...

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.

Client-provided location(s): Tokyo, Japan

Job ID: Discovery-WAMEGLOBALR000099570EXTERNALENGLOBAL

Employment Type: OTHER

Posted: 2025-10-24T19:58:41