Staff, Solution Architect for Asset Lifecycle (ServiceNow based Asset Lifecycle Management)

Welcome to Warner Bros. Discovery... the stuff dreams are made of.

Who We Are...

When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next...

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Your New Role:

The Staff, Solution Architect for Asset Lifecycle will play a critical role within the ServiceNow Platform Engineering team, ensuring the effective architecture and integration of ServiceNow solutions for asset lifecycle management in broadcast and linear television operations. This role will be based in Atlanta and report to the Senior Manager, Platform Architecture.

With a focus on optimizing broadcast asset management, field service operations, and customer service functions, this role requires deep expertise in ServiceNow Enterprise Asset Management (EAM), Field Service Management (FSM), and Customer Service Management (CSM). Experience in Telecommunications Service Management within ServiceNow is highly preferred.

As a key contributor, you will collaborate with cross-functional teams, business units, and technical stakeholders to architect scalable, efficient solutions that support the evolving needs of broadcast and television operations. You will leverage emerging technologies to enhance automation, service workflows, and data-driven decision-making for optimal service delivery.

Your Role Accountabilities:

Solution Architecture & Strategy

• Lead solution architecture design for ServiceNow-based asset lifecycle management, ensuring alignment with broadcast operations and business needs.

• Develop a long-term architecture roadmap to optimize broadcast asset management and service workflows.

• Evaluate and recommend best practices for integrating EAM, FSM, and CSM with existing workflows.

• Ensure data integrity and visibility across ServiceNow modules for broadcast asset lifecycle reporting.

• Configure and optimize ServiceNow applications to drive operational efficiencies in broadcast asset tracking, maintenance, and service coordination.

• Leverage workflow automation and AI-driven service management to streamline broadcast and linear television operational processes.

• Work closely with engineers and platform teams to ensure proper implementation of architecture principles, standards, and best practices.

• Develop solutions that enhance field service operations for remote broadcast infrastructure and equipment servicing.

• Drive continuous improvement initiatives by evaluating emerging ServiceNow technologies, including automation capabilities, to optimize broadcast asset workflows.

• Conduct system health checks and performance assessments to ensure resilience and scalability.

• Lead exploratory efforts into predictive maintenance, workflow automation, and enhanced asset lifecycle reporting.

• Explore AI and machine learning applications within ServiceNow to enhance proactive service resolution in broadcast operations.

• Partner with business subject matter experts, technology teams, and ServiceNow product managers to translate operational requirements into scalable architecture solutions.

• Provide strategic guidance to engineering teams on applying Telecommunications Service Management use cases in ServiceNow to broadcast and linear tv operations.

• Facilitate knowledge sharing and training on best practices for asset lifecycle automation and service management optimization.

• 8+ years of experience in solution architecture, service management, or asset lifecycle management, with a strong focus on broadcast and telecommunications.

• Extensive knowledge of ServiceNow modules: EAM, FSM, CSM, and Telecommunications Service Management.

• Strong expertise in architecting scalable solutions for broadcast technology and linear television operations.

• Experience integrating AI-driven automation and predictive analytics into ServiceNow workflows for asset lifecycle management.

• Exceptional problem-solving and stakeholder engagement skills.

• Bachelor's degree in Information Technology, Engineering, or a related field (advanced certifications preferred).

• Certified ServiceNow System Administrator or Implementation Specialist.

• Experience with AI-driven automation and proactive service management within ServiceNow workflows.

• Previous experience in broadcast engineering, telecommunications, or media operations.

• Familiarity with IT Asset Management best practices in a national/global media organization.