Sr. Project Manager, Shanghai Studio Tour

Warner Bros. Discovery is a global media company and operates some of the best-known entertainment, news, and sports brands in the world. We bring people, technology, and the world's best storytellers together to drive culture and meaningful connection. We believe the enduring power of stories can open our eyes to the world, to each other, and to new and different perspectives.

Our Global Experiences division brings that creative storytelling vision to life with compelling and immersive in-person experiences. The phenomenally successful Warner Bros. Studio Tours in London, Hollywood, and Tokyo, flagship retail stores in New York and Chicago, magical Harry Potter experiences at Universal Studios Parks and Resorts worldwide, Warner Bros. World Abu Dhabi, along with the popular Friends Experiences and more, deliver high levels of fan engagement, exceptional customer service, and creative interactivity.

The next exciting addition to this collection is Warner Bros. Studio Tour Shanghai - The Making of Harry Potter, a completely new experience for Harry Potter fans in China. Located in the heart of Shanghai, this indoor attraction will transport visitors into the world of filmmaking, revealing production secrets through interactive experiences, showcasing stunning locations, and displaying beautifully crafted props.

Warner Bros. Studio Tour Shanghai will be operated in partnership with Jinjiang International (Holdings) Co., Ltd, a State-Owned Enterprise, ensuring a world-class experience for all who visit.

Your New Role

Warner Bros. Discovery is seeking an experienced Senior Technical Project Manager to lead the end-to-end delivery of IT and digital solutions for a new Harry Potter Studio Tour - in Shanghai, China. This role will oversee the deployment of cutting-edge retail, ticketing, F&B, and digital systems, ensuring seamless integration with Warner Bros. Discovery's global technology strategy. The ideal candidate will have a proven track record in managing complex technical projects in the APAC region, with strong communication skills and expertise in digital transformation, vendor management, and system implementation.

Key Responsibilities

Project Management (80%):

• Define and finalize project scope, budget, and timelines for the deployment of IT systems, including retail POS, ticketing, inventory, and WeChat Mini Program solutions.
• Manage end-to-end project lifecycles, from planning and development to implementation and post-launch support.
• Oversee hardware installations, including data ports and IT infrastructure, in collaboration with construction teams.
• Conduct risk and issue management, ensuring proactive identification and resolution of challenges.
• Manage vendor relationships, including contract negotiations, bidding processes, and service delivery.
• Ensure project deliverables align with Warner Bros. Discovery's global standards and local compliance requirements.
• Lead lessons learned sessions to drive continuous improvement.

Business Partnership and Analysis (20%):

• Collaborate with business stakeholders to deeply understand requirements for retail, F&B, ticketing, and digital platforms.
• Identify and evaluate market-leading solutions to meet business needs.
• Develop and propose integrated IT solutions that enhance guest experiences and operational efficiency.

Required Qualifications

• Bachelor's degree in E-Business, Information Technology, or a related field.
• Minimum of 7 years of experience in technical project management, with at least 3 years in the APAC region, preferably in a Multi-National Company
• Proven expertise in delivering digital transformation projects, including retail systems (POS, WMS), ticketing systems, F&B systems, Mini Program, and e-commerce platforms.
• Strong vendor and contract management experience, including bidding processes and compliance.
• PMP certification or equivalent, with a score above target preferred.
• Exceptional communication skills, with full professional proficiency in English and native proficiency in Chinese. Basic Japanese is a plus.
• Hands-on experience with WeChat Mini Program development and deployment is highly desirable.
• Ability to collaborate with cross-functional teams, including construction, finance, and business units.

Preferred Skills and Experience

• Bilingual proficiency in English and Chinese (Mandarin) with excellent verbal and written communication skills
• Experience in theme park or entertainment industry IT projects.
• Familiarity with integrated payment solutions and central business/data platforms.
• Strong understanding of local compliance requirements in China for IT and digital systems.
• Proven ability to manage budgets and coordinate with multiple vendors simultaneously.

How We Get Things Done...

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.