Senior Staff, ESM Business Process Architect (ServiceNow)
Welcome to Warner Bros. Discovery... the stuff dreams are made of.
Who We Are...
When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next...
From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.
Your New Role...
We are seeking a Senior Staff, ESM Business Process Architect who will be responsible for designing, modelling, and optimizing enterprise service managementprocesses on the ServiceNow platform to improve business efficiency, effectiveness and compliance.
As a key contributor to the Enterprise Service Management (ESM) team, the Senior Staff, ESM Business Process Architect will collaborate with cross-functional teams to ensure the effective management and support of all ESM processes. The role is crucial for enabling the integration and implementation of new and improved ESM functionality and capability in alignment with organizational objectives.
This role requires a deep understanding of business operations, process design & improvement methodologies, and an awareness of technology solutions. The individual should have a strong ability to translate business requirements into processes and workflows. They will play a pivotal role in shaping and driving ESM initiatives for functions including IT, HR and Finance.
Your Responsibilities...
The Senior Staff, ESM Business Process Architect will play a key role in the ESM Service Architecture function, with responsibility to:
• Collaborate with business stakeholders to understand their needs and challenges related to enterprise service management processes.
• Design, document and maintain new and improved business processes for enterprise service management using industry-standard notations (e.g., BPMN), recognizing any related data and technology guardrails
• Design, document and maintain supporting process & procedure documentation and governance that ensures alignment with business goals and strategies.
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• Facilitate workshops with stakeholders to gather requirements and build consensus, identifying areas for process improvement and developingrecommendations for optimization.
• Serve as the Process Lead for ESM transformation projects, providing expertise in business process design and redesign.
• Develop and implement continual process improvement initiatives, using methodologies such as Lean, Six Sigma, or Agile and frameworks such as ITIL.
• Monitor and evaluate the effectiveness of implemented process improvements, including with reference to emerging trends in business process managementand industry best practices.
• Work with the ESM Business Technical Architect to ensure alignment between business processes and technology solutions.
• Lead and mentor junior process designers, providing guidance and support with stakeholder management and process definition.
Qualifications & Experience...
The ideal candidate will possess excellent communication and collaboration skills having worked closely with business stakeholders and back-office service management functions.
In addition, WBD would expect the following relevant experiences from appropriate candidates:
• 8+ years of experience in business process management in enterprise service management, or related fields, with proven experience in a large-scale enterprise environment
• Proven experience in designing, modelling, and optimizing business processeswith industry-standard notations (e.g., BPMN)
• Proven experience in enterprise service management platforms, especially ServiceNow, and supporting processes (ITSM, ITOM, ITAM, etc.)
• Proven track record of leading cross-functional process improvement initiatives and system implementations with recognized delivery methodologies (e.g., Lean, Six Sigma, Agile).
• Proven experience in leading complex project workstreams with multiple stakeholders and competing priorities.
• Proven ability to lead process design workshops and facilitate stakeholder alignment.
• A proven ability to work independently and as part of a team, with strong problem-solving and analytical skills
It is expected that the candidate has relevant certifications related to enterprise service management such as Business Process Management, ITIL and Project Management.
Familiarity with the global media and entertainment industry is desirable but not required.
How We Get Things Done...
This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.
Championing Inclusion at WBD
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.
If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA With Employer Contribution
- HSA
- HSA With Employer Contribution
- Fitness Subsidies
- On-Site Gym
- FSA
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- Adoption Leave
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
- On-site/Nearby Childcare
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Commuter Benefits Program
- Casual Dress
- Happy Hours
- Company Outings
- Snacks
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
- Unlimited Paid Time Off
- Sabbatical
- Volunteer Time Off
- Summer Fridays
Financial and Retirement
- 401(K) With Company Matching
- Company Equity
- Stock Purchase Program
- Performance Bonus
- Relocation Assistance
- Financial Counseling
- 401(K)
- Profit Sharing
Professional Development
- Tuition Reimbursement
- Promote From Within
- Mentor Program
- Shadowing Opportunities
- Lunch and Learns
- Internship Program
- Work Visa Sponsorship
- Leadership Training Program
- Associate or Rotational Training Program
- Learning and Development Stipend
- Access to Online Courses
- Professional Coaching
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)