Senior Product Manager, ITSM focused on Broadcast
Welcome to Warner Bros. Discovery... the stuff dreams are made of.
Who We Are...
When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next...
From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.
Your New Role:
The Senior Product Manager - ITSM (Broadcast Focus) will play a pivotal role in the Enterprise Service Management Office (ESMO), driving the evolution and success of ServiceNow-based solutions tailored to broadcast and linear television operations. Based in Atlanta, this role reports to the Manager of Product Management and is part of a collaborative team of product managers responsible for delivering high-impact, enterprise-scale solutions.
This role will focus on optimizing IT Service Management (ITSM), Field Service Management (FSM), Customer Service Management (CSM), and Enterprise Asset Management (EAM) capabilities within the ServiceNow platform. The ideal candidate will bring deep expertise in ServiceNow modules and a strong understanding of broadcast operations, ensuring that platform capabilities align with business needs and deliver measurable value.
The Senior Product Manager will engage directly with business stakeholders to shape demand, define user stories, and guide the development lifecycle. This role will also work closely with Platform Engineering to prioritize and deliver enhancements that align with strategic roadmaps and enterprise goals.
Your Role Accountabilities:
Product Strategy & Vision
- Define and evolve product strategies for ITSM, FSM, CSM, and EAM within the broadcast and linear television domain.
- Translate business needs into product roadmaps aligned with the broader ESM platform strategy.
- Collaborate with the Manager of Product Management to ensure product direction supports enterprise objectives and platform governance.
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Stakeholder Engagement & Demand Shaping
- Partner with business units to understand operational challenges and translate them into actionable product requirements.
- Facilitate workshops and discovery sessions to gather feedback and shape user stories.
- Act as a liaison between business stakeholders and engineering teams to ensure alignment and transparency throughout the product lifecycle.
Delivery & Execution
- Collaborate with Enterprise Service Management Engineering (ESME) to ensure timely and high-quality delivery of product enhancements.
- Prioritize product backlogs and support sprint planning activities to ensure alignment with roadmap goals.
- Monitor product performance and adoption, using data to inform continuous improvement.
Platform Alignment & Operational Excellence
- Ensure product development aligns with platform standards, governance, and architectural best practices.
- Promote reuse of platform capabilities and drive consistency across ServiceNow implementations.
- Support operational excellence by identifying opportunities for automation, efficiency, and improved user experience.
Qualifications & Experiences:
- 5+ years of experience in product management, with a focus on enterprise platforms and ITSM.
- 3+ years of hands-on experience with ServiceNow, including deep knowledge of ITSM, FSM, CSM, and EAM modules.
- Proven experience supporting broadcast or telecommunications operations, with a strong understanding of asset lifecycle management in those environments.
- Demonstrated ability to lead cross-functional initiatives without direct authority, influencing outcomes through collaboration and strategic thinking.
- Strong analytical and communication skills, with the ability to translate complex requirements into clear, actionable plans.
- Bachelor's degree or equivalent relevant work experience
Not Required but Preferred Experience:
- ServiceNow certifications in ITSM, FSM, or CSM.
- ITIL v4 Foundation or higher-level certifications (e.g., ITIL Strategic Leader).
- Experience with Agile methodologies and tools (e.g., Jira, Azure DevOps).
- Familiarity with media and entertainment industry workflows and technologies.
Atlanta based candidates will be a priority to consider as relocation assistance is not approved for this role.
Must be eligible to work for any employer in US without sponsorship now or in the future.
How We Get Things Done...
This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.
Championing Inclusion at WBD
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.
If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA With Employer Contribution
- HSA
- HSA With Employer Contribution
- Fitness Subsidies
- On-Site Gym
- FSA
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- Adoption Leave
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
- On-site/Nearby Childcare
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Commuter Benefits Program
- Casual Dress
- Happy Hours
- Company Outings
- Snacks
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
- Unlimited Paid Time Off
- Sabbatical
- Volunteer Time Off
- Summer Fridays
Financial and Retirement
- 401(K) With Company Matching
- Company Equity
- Stock Purchase Program
- Performance Bonus
- Relocation Assistance
- Financial Counseling
- 401(K)
- Profit Sharing
Professional Development
- Tuition Reimbursement
- Promote From Within
- Mentor Program
- Shadowing Opportunities
- Lunch and Learns
- Internship Program
- Work Visa Sponsorship
- Leadership Training Program
- Associate or Rotational Training Program
- Learning and Development Stipend
- Access to Online Courses
- Professional Coaching
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)