Reservations & Bookings Coordinator

Welcome to Warner Bros. Discovery... the stuff dreams are made of.

Who We Are...

When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next...

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Our studios are considered one of the foremost motion picture and television production and post-production facilities in the world. They inform, engage, and transport audiences to new worlds. The key to that lies with our Studio Operations group, which includes areas like soundstage/backlot set rentals, events, design, culinary, construction, landscaping and much more. Whether it's hosting an unforgettable studio tour, creating an optimal workspace, or equipping talent to tell the best stories, these teams lay the foundation for the memorable experiences we provide.

Your New Role...

As a Reservations & Bookings Coordinator, you'll be the first point of contact for our guests, ensuring every interaction from initial enquiry to post visit follow up is seamless, professional, and memorable.

You'll be part of a dynamic team responsible for handling calls, emails, letters, and other communications within agreed service levels. Your focus will be on providing outstanding customer service while helping us meet revenue targets and encouraging repeat visits through thoughtful engagement and product knowledge.

Your Role Accountabilities...

• Prioritise effectively, ensure calls, emails, messages, and letters are answered in a timely and professional manner via operation of the booking system, delivering a high standard of customer service throughout.
• Maintain effective relationships and liaise with other departments within the business to minimize on site ticketing issues and gain updated product knowledge.
• Continually develop knowledge across all aspects of the company's products including special offers and promotions to communicate and upsell products effectively to customers across Consumers, Schools, and Trade.
• Identify and escalate any systems or customer service issues to the Team Lead or Customer Service Coordinator.
• Proactively engage with and assist our visitors to help them maximise their enjoyment of the Studio Tour experience.

Qualifications & Experience...

• Proven customer service experience ideally from the leisure, heritage, museum, hotel, or theatre sector.
• High level of verbal and written communication.
• High level of IT literacy, particularly MS Office

Working Pattern...

• This role is a permanent, full time contract (40 hours a week), working in 8 hour shifts between 07.45 and 18.15.
• Due to the varied nature of a visitor attraction, regular weekend (1 in 3) work will be required, across a seven-day rota.

Onsite Working - This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you.

How We Get Things Done...

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.

Client-provided location(s): Berkhamsted, United Kingdom

Job ID: Discovery-WAMEGLOBALR000099760EXTERNALENGLOBAL

Employment Type: OTHER

Posted: 2025-10-28T19:57:24