Lead, Product Manager, APM,SPM

Welcome to Warner Bros. Discovery... the stuff dreams are made of.

Who We Are...

When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next...

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Your New Role:

The Lead, Product Manager - APM | SPM will play a critical role within the Enterprise Service Management (ESM) function, focusing on the development, delivery, and optimization of Application Portfolio Management (APM) and Service Portfolio Management (SPM) capabilities on the ServiceNow platform.

• Define and align the vendor's product vision and roadmap for APM and SPM capabilities within ServiceNow, ensuring alignment with business stakeholder goals.

• Collaborate with Platform Architecture to integrate vendor roadmaps and ensure long-term scalability and sustainability.

• Champion the APM and SPM modules across the organization, promoting their value to enterprise architects, service owners, and business leaders.

• Partner with the Enterprise Service Management Office (ESMO) to assess and prioritize front door demand related to APM and SPM.

• Engage with stakeholders to gather, analyze, and document requirements, translating them into clear user stories and acceptance criteria.

• Facilitate application rationalization, service optimization, and risk mitigation through effective portfolio management.

• Act as the primary liaison between business units, ESMO, and Platform Engineering to ensure stakeholder needs are understood and addressed throughout the product lifecycle.

• Facilitate regular communication with stakeholders to provide updates, gather feedback, and ensure alignment on priorities and deliverables.

• Promote cross-functional collaboration to drive successful product outcomes and adoption.

• Work closely with Platform Engineering to prioritize backlog items and support sprint planning activities.

• Ensure high-quality product releases by participating in testing, validation, and quality assurance processes.

• Monitor product performance and user feedback to identify areas for enhancement and optimization.

• 6+ years of experience in product management, business analysis, or a related field, with a focus on enterprise platforms.

• Proven experience managing ServiceNow APM and/or SPM products or similar portfolio management tools.

• Strong understanding of Agile methodologies and product lifecycle management.

• Demonstrated ability to lead cross-functional initiatives and deliver complex enterprise solutions.

• Excellent communication, stakeholder management, and analytical skills.

• Bachelor's degree in Business, Information Systems, Computer Science, or a related field.

• ServiceNow certifications (e.g., Certified Application Portfolio Management Specialist, Certified System Administrator).

• ITIL Foundation certification or higher.

• Certification in Product Management (e.g., Certified Scrum Product Owner).

• Experience working in a large, matrixed enterprise environment.

• Familiarity with enterprise architecture frameworks and service management best practices.