Infrastructure Manager, Shanghai Studio Tour

Welcome to Warner Bros. Discovery... the stuff dreams are made of.

Who We Are...

When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next...

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Warner Bros. Discovery is a global media company and operates some of the best-known entertainment, news, and sports brands in the world. We bring people, technology, and the world's best storytellers together to drive culture and meaningful connection. We believe the enduring power of stories can open our eyes to the world, to each other, and to new and different perspectives.

Our Global Experiences division brings that creative storytelling vision to life with compelling and immersive in-person experiences. The phenomenally successful Warner Bros. Studio Tours in London, Hollywood, and Tokyo, flagship retail stores in New York and Chicago, magical Harry Potter experiences at Universal Studios Parks and Resorts worldwide, Warner Bros. World Abu Dhabi, along with the popular Friends Experiences and more, deliver high levels of fan engagement, exceptional customer service, and creative interactivity.

The next exciting addition to this collection is Warner Bros. Studio Tour Shanghai - The Making of Harry Potter, a completely new experience for Harry Potter fans in China. Located in the heart of Shanghai, this indoor attraction will transport visitors into the world of filmmaking, revealing production secrets through interactive experiences, showcasing stunning locations, and displaying beautifully crafted props.

• Lead the development and rollout of the IT infrastructure from start to finish.
• Recruit and lead a diverse team, cultivating a collaborative work environment.
• Provide regular, structured reports and effective communication to senior leaders.
• Overcome initial project ambiguities to set clear goals and ensure successful outcomes.

• Proven experience in technical project management, preferably in IT infrastructure.
• Strong leadership skills with experience managing complex projects and diverse teams.
• Excellent communication and interpersonal abilities, effective with senior management and team collaborations.
• Skilled in juggling multiple tasks, maintaining organization in dynamic settings.
• Self-driven, proactive, reliable, capable of working independently.
• Ideal for candidates skilled in starting projects, managing uncertainties, and fostering team growth in fast-paced environments.

• Develop a detailed project plan for IT infrastructure, monitoring costs, scope, schedule, and quality.
• Collaborate with technical leads, project managers, senior management, and stakeholders for seamless project tracking.
• Utilize scheduling and control tools to oversee project plans, hours, budgets, and expenditures.
• Monitor progress against milestones and deliverables, ensuring strong personal leadership and focus.
• Lead project meetings or conference calls and ensure distribution of minutes to all team members.
• Direct cross-functional teams to achieve project deliverables, providing guidance to project members.
• Collaborate with support organizations and partner personnel to ensure their involvement in tasks required to deliver the project (e.g. Requirements Gathering, Technical Support, Organizational Readiness, Help Desk activities, UAT, etc.)
• Manage high-level escalations, maintain project business cases, and conduct readiness assessments for executive review.

• End-to-end consolidated project plan across the IT Infrastructure work streams (Network, Compute/Storage, Telephony, Tech Facility, Support, Collaboration Tools).
• Consolidated Project cost estimates.
• Consolidated Risk, Issues, and Action Items logs.
• Gather and understand requirements from third party vendors who require IT services within our facility

• Work experience in the Entertainment & Media industry desired but not essential
• Demonstrable experience of working within an international team and a multinational company.
• Demonstrable experience of working within complex projects collating multiple sources of information.
• Experience in a customer service orientated environment
• Proven track record of managing staff and teams within a global business.
• Excellent and proven communication skills; both written and verbal.
• Strong background in technical project management
• Process oriented engineer with strong execution and follow-through skills
• Minimal travel anticipated for this position
• Minimum of 5 years of experience in Infrastructure engineering in an enterprise network media environment - required
• Has working knowledge of recognized Project Management process groups such as Initiating, Planning, Executing, Controlling and Closing.
• Bachelor's degree in Computer Science, Information Technology, Information Systems or similar - preferred
• Understanding of outsourced service provider resources, managing remote teams to successfully deliver projects.
• Ability to elicit cooperation from a wide variety of sources, including upper management, partners, and other departments