Help Desk Coordinator

Welcome to Warner Bros. Discovery... the stuff dreams are made of.

Who We Are...

When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next...

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Avalanche is a Warner Bros. Games studio located in downtown Salt Lake City nestled against the backdrop of the beautiful Wasatch Mountains. We've been in the video game business since 1995, creating interactive experiences for fans of the world's largest franchises. Join the team behind the blockbuster open world, action RPG Hogwarts Legacy as we create what's next!

Avalanche, a division of WB Games Inc., seeks an IT Help Desk Coordinator to join the team.

Your New Role

The IT Help Desk Coordinator will provide help desk and IT support. Additional responsibilities may include deployment of new workstations, displays and development hardware. Ultimately this position helps to ensure that our end users are always up and running.

Your Role Accountabilities

• Provide excellent customer support to our users by responding to helpdesk tickets, assess and resolve routine technical workstation issues and troubleshooting challenges to minimize downtime of workstation and network access
• Respond to help desk requests remotely and in person.
• Diagnose routine technical problems.
• Document and escalate complicated problems.
• Upgrade systems and perform regular maintenance services
• Assist with the onboarding of new staff at the studio and managing hardware inventories
• May need to be available to work outside of normal work hours to respond to outages or urgent issues
• Other duties as assigned as we are a small but mighty team

Qualifications & Experience

• Friendly customer service support is a must
• 1 to 3 years of help desk or customer support experience
• Comfortable with Windows in an enterprise environment
• Ability to work in a fast-paced environment
• Able to lift up to 50 pounds
• Excellent Analytical and problems-solving skills
• Willingness to learn and jump in with a can-do attitude
• Excellent Communication skills
• Regularly uses independent judgment within defined procedures

Nice to Have

• Previous experience in a similar role.
• Passion for or curiosity of video games or the video game industry.

How We Get Things Done...

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.

If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.

Client-provided location(s): Salt Lake City, UT

Job ID: Discovery-WAMEGLOBALR000097786EXTERNALENGLOBAL

Employment Type: OTHER

Posted: 2025-09-03T19:51:15