Every great story has a new beginning, and yours starts here.
Welcome to Warner Bros. Discovery... the stuff dreams are made of.
Who We Are...
When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next...
From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.
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Description bullets
Your New Role:
The successful candidate will have a problem-solving mindset, empathy, and customer focus. Your key responsibility will be working closely with businesses solving day-to-day maintenance issues. This service primarily involves supporting all Data and Shared services' stakeholders (Data solutions, application development, RPA, and AI/automation) with a specific focus on process-level issues. This means you will respond to tickets in our ticketing system, analyze incidents and assign them to the right L2 team, maintaining end-users well-communicated and informed.
Your Role Accountabilities:
- Single point of contact for incidents between Data and Shared services' business stakeholders and internal teams. Review incoming emails/tickets and acknowledge.
- Analyze incidents and assign them to the right L2 team (Data platform, RPA, Application development, AI/Automation, etc.).
- Maintain/update ticket status until ticket is closed.
- Follow-up on ticket status from other teams involved.
- For RPA, BOT Schedule monitoring and execution; Re-run specific BOTs on business request; Password maintenance/reset for all BOTs.
- Send notification to business around downtime, major outage; and coordination with non-Provider teams as required (i.e., infrastructure team, Service Desk, etc.).
Qualifications & Experiences:
- 3 to 5 years of experience as support analyst or business analyst
- Problem-solving mindset and the ability to troubleshoot.
- Customer focus and empathy
- Strong organizational skills with a keen attention to detail.
- Adaptability to a fast-paced and evolving technological landscape.
- Strong collaboration skills
- Fluent in English
Not Required but preferred experience:
- Understanding of RPA tools (UIPath, Blueprism, powerAutomate, etc)
- Understanding of Application development (Java, .Net, etc)
- Understanding of data management and tools (Snowflake, Looker, Tableau, etc)
- Understanding of AI and automation (genAI, ML, BPM, etc)
- Bachelor's degree in information technology, or a related field.
How We Get Things Done...
This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.
The Legal Bits...
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.
If you're a qualified candidate and you require adjustments or accommodations to search for a job opening or apply for a position, please contact us at recruitadmin@wbd.com.