Analyst, Mobility Procurement

Welcome to Warner Bros. Discovery... the stuff dreams are made of.

Who We Are...

When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next...

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

• Manage the end-to-end mobile device procurement program, including iPhones, tablets, and MiFi units, supporting Warner Media's global workforce.
• Serve as the Subject Matter Expert (SME) for all mobility-related products, services, and carrier relationships.
• Manage the product catalog by regularly updating equipment models, pricing, and availability to ensure alignment with evolving business needs and carrier offerings
• Coordinate quoting, purchase order processing, and order fulfillment while ensuring cost efficiency and compliance with procurement policies.
• Maintain strong relationships with mobile vendors and carriers, negotiating pricing and service levels as needed.
• Partner with Asset Management to ensure timely receipt and accurate inventory tracking, and with Client Support for seamless device setup and configuration.
• Fulfill Requestor Inquiries (30%)
• Act as a trusted point of contact for employees seeking support with mobile device orders, plan options, pricing inquiries, and order tracking ensuring responsive and informed support.
• Own and resolve high-impact user issues by proactively diagnosing complex challenges related to mobile hardware, carrier services, and enterprise configurations.
• Deliver fast, effective solutions, including device replacements and escalations, while providing a high-touch user experience that fosters confidence and trust.

• 3+ years of procurement experience
• 3+ years of mobile device support management
• 3+ years of supplier management experience
• Strong business analytics experience
• Strong attention to detail
• Great organizational skills
• Strong communication skills
• Ability to work with limited direction

• Experience working directly for or with major mobile carriers (e.g., Movistar, AT&T, Verizon, T-Mobile) in a technical, sales, or support capacity.
• Prior experience supporting enterprise users in a fast-paced, global environment-especially executive or VIP user groups
• Familiarity with mobile carrier management portals and tools (e.g., AT&T Premier, Verizon Enterprise Center, etc.).
• Experience managing a corporate device fleet or mobility program in a large organization.
• Hands-on experience with mobile device lifecycle management tools (e.g., ServiceNow, JAMF, Apple Business Manager).
• Working knowledge of procurement systems such as SAP & Ariba.
• Bilingual (Spanish/English) communication skills to support regional users and vendor coordination in LATAM markets.
• Strong customer service mindset with the ability to simplify technical concepts for non-technical users.

• Bachelor's degree or equivalent work experience
• CITAM or other ITAM certifications (Preferred)