Analyst, CX Planning & Insights

Welcome to Warner Bros. Discovery... the stuff dreams are made of.

Who We Are...

When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next...

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Your New Role

We are looking for a highly organized, strategic, and collaborative professional to help drive clarity and operational excellence across our Global CX team. This role will focus on internal governance, team planning, and strategic support - helping to establish consistent ways of working and supporting cross-functional coordination across WBD.

• Manage global internal CX operating cadences including team planning cycles, business reviews, and leadership forums

• Maintain documentation of team priorities, org structure, workstreams, and decision-making processes

• Establish and improve repeatable systems for planning, reporting, and team alignment that can be implemented globally

• Track progress across key initiatives and ensure visibility of priorities and timelines

• Support the setup, management, and tracking of launch OKRs across all regions

• Collaborate with global stakeholders to define goals, dependencies, and success metrics

• Support CX leadership in project planning, execution, and change management efforts

• Assist in the creation of executive-facing presentations, quarterly business reviews, and communications to senior stakeholders

• Synthesize inputs from team leads and VoC channels to highlight key customer themes and strategic opportunities

• Partner with regional Ops teams to ensure alignment on key initiatives and facilitate decision making

• Partner with teams across Product, Engineering, Marketing, Legal, and other functions to ensure CX alignment

• Coordinate input and resourcing for cross-team projects, launches, and strategic programs

• Facilitate communication, documentation, and follow-ups across diverse stakeholder groups

• Help create and maintain resources that support onboarding, knowledge sharing, and team effectiveness

• Contribute to retrospectives, process improvements, and operational best practices

• Support internal communication and storytelling to share progress and celebrate impact

• 3-5 years of experience in strategy, operations, program/project management, or team enablement

• Proven ability to manage complex workstreams with multiple stakeholders and competing priorities

• Strong communication and organizational skills, with the ability to create clarity in ambiguous environments

• Proficient with planning and productivity tools (e.g. SharePoint, Airtable, Asana, Looker, Salesforce, JIRA)

• Comfortable working across time zones and in a fast-paced, global organization

• Experience in customer experience, support, or operations environments

• Familiarity with the media, tech, or entertainment industry

• Exposure to organizational design, process optimization, or team effectiveness work

• Experience synthesizing insights and supporting executive-level communications

• Strong business storytelling and presentation development skills