(USA) Senior Manager, Learning and Development - Sales Training

Position Summary...

What you'll do...
Drives the execution of multiple business plans and projects by identifying customer and operational needs; developing and communicating business plans and priorities; removing barriers and obstacles that impact performance; providing resources; identifying performance standards; measuring progress and adjusting performance accordingly; developing contingency plans; and demonstrating adaptability and supporting continuous learning. Provides supervision and development opportunities for associates by selecting and training; mentoring; assigning duties; building a team-based work environment; establishing performance expectations and conducting regular performance evaluations; providing recognition and rewards; coaching for success and improvement; and ensuring diversity awareness. Promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity by training and providing direction to others in their use and application; ensuring compliance with them; and utilizing and supporting the Open Door Policy. Ensures business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives; consulting with business partners, managers, co-workers, or other key stakeholders; soliciting, evaluating, and applying suggestions for improving efficiency and cost-effectiveness; and participating in and supporting community outreach events. Directs development of complex training programs, performance support tools, and resources by conducting research on learning needs, learning environments, knowledge gaps, and behavioral changes; managing development of blended learning options; and ensuring alignment with technology and business support infrastructure. Leads the development, evaluation, and implementation of training development standards and governance by researching and benchmarking industry standards; defining and documenting standardized training processes to ensure operational continuity; identifying opportunities to replicate best practices and processes; making recommendations for implementation approaches; providing process definition and management to the organization; ensuring leadership and implementation teams have necessary materials; evaluating training development requests and determining their status; and managing the internal control assessment and remediation approach. Drives and supports training experience by consulting with stakeholders; recommending solutions to learning gaps and needs; collaborating with other to ensure quality training; supporting the implementation of customized training plans for associates. Leads training development programs and strategy implementation by evaluating gaps, needs and assessment results; delivering training materials; analyzing and evaluating requests for training in order to guide curriculum development; developing frameworks to drive consistency in training; working with key stakeholders to ensure development, maintenance, and implementation of training content; monitoring and tracking training content development and implementation; evaluating impact and effectiveness of training content implementation; and leading the training content steering committee. Directs program effectiveness by measuring and analyzing trainee performance; identifying program inconsistencies and deficiencies; reporting inconsistencies and deficiencies to senior leadership; providing performance feedback to associates; working with associates to resolve inconsistencies and deficiencies in learning; and increasing work productivity and reducing overall cost. JudgmentMake Informed Judgments : Uses relevant business metrics, analyses, and reports to measure, monitor, and improve performance. Identifies and applies sound, fact-based criteria in setting priorities and making decisions. Looks beyond symptoms to determine the root causes of problems, and identify and implement applicable solutions. Integrates knowledge and expertise in making fact-based recommendations and decisions. Customer/Member CenteredEnsure Customer/Member Centered Performance : Analyzes data and information, and develops plans to exceed customer/member expectations. Sponsors initiatives and practices that provide customers/members with desired products, services, and experiences and that grow the business. Ensures customers/members receive the level of service that builds their trust and confidence. Removes barriers to delivering customer/member value, service, and support. Execution and ResultsEnsure Execution and Achieve Results : Conveys a sense of urgency in ways that motivate others to complete responsibilities and achieve goals. Pursues the achievement and alignment of measurable and meaningful goals. Leverages resources and talent to achieve business goals. Ensures others are held accountable for achieving expected results. Prioritizes and balances time, actions, and projects to ensure accomplishment of results. Monitors progress of others and redirects efforts when goals change or results are not met. Planning and ImprovementEnsure Planning and Improvement : Sets clear expectations, performance measures, and goals, and helps others do the same. Plans for and ensures others have the information, resources, implementation time, and talent needed to accomplish business initiatives. Identifies and plans for improvement in performance using key business metrics. Influence and CommunicateBuild and Influence Team : Develops and communicates logical, convincing reasons, including lessons learned, to build support for one's viewpoints and actions. Involves others in decisions and plans that affect them, when appropriate. Recognizes and rewards team accomplishments, celebrating team and organizational success. Ensures business priorities, change initiatives, and organizational information are communicated in clear and compelling ways. Promotes the exchange of diverse experiences and ideas within own organization. Ethics and ComplianceEnsure Ethics and Compliance : Actively communicates, trains, and guides associates on compliance with policies and procedures. Maintains an environment that promotes and reinforces the highest standards of integrity and ethics. Anticipates potential issues and takes action to enhance compliance. AdaptabilityAdapt and Learn : Demonstrates creativity and strength in the face of change, obstacles, or adversity. Adapts to competing demands and shifting priorities. Updates knowledge and skills to handle new complexities, challenges, and responsibilities. Seeks exposure to new ideas and perspectives. Identifies and takes steps to improve adaptability and continuous learning capabilities in own organization. Build RelationshipsNetwork Internally and Externally : Builds trusting, collaborative relationships and alliances with others, inside and outside of the organization. Relates to others in an accepting and respectful manner, regardless of their organizational level, personality, or background. Promotes a team-based work environment that respects, embraces, and values diversity in others. TalentManage and Leverage Talent : Develops talent plans for own organization targeted at increasing effectiveness, building diversity, and enhancing bench strength. Manages roles, assignments, and developmental opportunities to maximize organizational performance. Ensures people processes (for example, selection, development, performance evaluation) lead to effective associate performance and desired results throughout own organization. Monitors associate performance and provides constructive feedback that is specific, honest, accurate, and timely. Provides learning opportunities, guidance, and support in the development of associates. Social Responsibility and ReputationStrengthen Reputation and Local Involvement : Participates in and supports community events, and conducts business in a manner that creates and maintains a "good neighbor" image. Develops external relationships and partnerships to strengthen the reputation of the company. Serves as a credible and effective spokesperson and representative for the company.