Strategic Account Manager

Position Summary...

What you'll do...

We are seeking an experienced and passionate pharma researcher leader to join our Research Team. The Senior Research Manager is responsible for leading and cultivating a culture of expertise, support and value for our pharmaceutical and biotech clients. For the right candidate, this is a career-defining opportunity to join us at a critical moment and have a significant impact. The ideal candidate should have a proven track record leading custom quantitative and qualitative research projects across therapy areas and leading a people-first culture.

What you’ll do:

• Lead the strategic development, go-to-market, and operations for a pharma focused arm of the Research Team.
• Serve as a product ambassador, demonstrating extensive knowledge of Walmart Data Ventures products and services, including competitive marketplace offerings, to identify and sell solutions to pharmaceutical and biotech clients.
• Able to independently execute all aspects of quantitative and qualitative research processes including research design, questionnaire development, programming, data collection, data analysis and storytelling.
• Proactively troubleshoot complicated issues that arise in an efficient and effective manner, providing oversight on quality control processes at each step of the research lifecycle.
• Manage hiring, onboarding and oversee a team of pharma researchers to ensure flawless execution of all market research projects from design to delivery for research studies across all stages of the drug life cycle.
• Support leadership in developing business and team strategy, including setting individual expectations for direct reports that contribute to the organization's goals.
• Manage and foster positive ongoing relationships with key contacts within client and Walmart organization, engaging regularly to facilitate adoption and engagement in products for pertinent use cases.
• Regularly provide performance feedback, instill a high level of work ownership and seek feedback from team on challenges and/or barriers to overcome.
• Collaborate positively and effectively with cross-functional team members to build rapport and consistency across total Research Team.
• Recognize and reward the contributions of associates, provide a safe work environment and encourage a healthy balance of work and personal life.
• Effectively develop and use all the diverse skills and background of all team members.

• Highly motivated, self-directed and possess a driven personality excited by retail analytics and agile research tools.
• You are a leader who engages others in decision-making and sets a strong example of action & empathy.
• You are able and nimble – and can work in a “start-up” like environment embedded within our large Walmart international corporation.

• Bachelor’s degree in relevant field.
• 6+ years of direct, healthcare market research experience (supplier side a must)
• Can demonstrate a deep understanding of market research needs for pharmaceutical/biotech products across various stages of the drug life cycle
• 3+ years of managing a team.
• Excellent written, verbal, presentation and phone communication skills with the ability to adapt conversations for technical and non-technical audiences.
• Advanced proficiency with MS Office Suite; specifically, MS Excel and MS PowerPoint.
• Familiarity with online data collection tools (e.g. Qualtrics, Decipher, etc.).
• Knowledge of SPSS and/or other quantitative reporting tools.