Senior Manager I, Import Operations - Market Dray Manager

Position Summary...

What you'll do...

• Drives the execution of multiple business plans and projects by identifying customer and operational needs, developing and communicating business plans and priorities, removing barriers and obstacles that impact performance, providing resources, identifying performance standards, measuring progress and adjusting performance accordingly, developing contingency plans and demonstrating adaptability, and supporting continuous learning.
• Provides supervision and development opportunities for associates by selecting and training, mentoring, assigning duties, building a team-based work environment, establishing performance expectations and conducting regular performance evaluations, providing recognition and rewards, coaching for success and improvement, and promoting a belonging mindset in the workplace.
• Promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity by training and providing direction to others in their use and application, ensuring compliance with them, and utilizing and supporting the Open Door Policy.
• Ensures business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives, consulting with business partners, managers, coworkers, or other key stakeholders, soliciting, evaluating, and applying suggestions for improving efficiency and cost-effectiveness, and participating in and supporting community outreach events.
• Coordinates, completes, and oversees job-related activities and assignments for Import Supply Chain by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives, building accountability for and measuring progress in achieving results, identifying and addressing improvement opportunities, and demonstrating adaptability and promoting continuous learning.
• Manages port and service provider procedures and regulatory compliance by collaborating with cross-functional teams (for example, Global Security, Direct Import, Customs) to understand and ensure process control and compliance. Creates consistent standard operating procedures. Prepares reports on procedure compliance. Provides guidance to field teams on port and service provider compliance and issue resolution. Documents performance gaps.
• Executes multiple business units at one time (for example, Sam's Club, eCommerce, Ambient Food, Frozen Pack out, General Merchandise). Executes agreements on container yard execution to mitigate financial exposure to the company.
• Manages the movement of over 80,000 average containers from ports by executing direction from various corporate entities (for example, merchants, customs officials, Global Security associates) for container delivery or exceptions (for example, priorities, holds). Communicates directions to transportation managers. Updates systems and tracks the movement of containers to ensure delivery compliance. Engages with port officials and carriers to facilitate container movement.
• Manages the web-based container visibility tool by conducting systemic updates. Develops and implements enhancements. Trains users (for example, merchants, suppliers, Replenishment associates). Grants user-level access. Implements rollout to additional markets.
• Speaks on behalf of the company and executes daily guidance to contractual business partners (for example, ports, railheads, ocean carriers, motor carriers, container yards, port entities) to ensure the satisfaction of contract deliverables.
• Analyzes and manages individual market service provider financial results against goals by compiling divisional financial results for senior leadership presentations. Identifies the factors involved in driving performance and achieving stated goals. Develops and maintains cost reduction solutions. Communicates with service provider business entities (for example, Carrier Relations associates, transportation managers, import distribution centers) to ensure financial goals are met.
• Researches data to execute approvals for payment for accessorial invoices according to contractual terms (for example, dwell, detention, and demurrage) in amounts up to $200 million per year. Oversees the processing of manual invoices (for example, chassis repair, split chassis moves, bobtails, genset electricity). Ensures invoices are charged to the responsible entity based on contract terms and conditions. Manages the profit and loss for assigned facilities.
• Develops and manages reporting metrics of port and network service providers by creating forecast documentation. Prepares summaries of inbound and outbound carrier performance. Creates and analyzes exceptions reports. Communicates with corporate teams to address and resolve exceptions.
• Manages and monitors day-to-day service provider (for example, drayage, origin service, ocean carrier) operational performance in relation to key performance metrics (for example, lead time, productivity, accuracy, on-time delivery) by developing and communicating metrics, evaluating the performance of service provider operations. Works with and directs team members in creating or enhancing value-added processes that shorten the supply chain or reduce cost (for example, street turns).