Senior Manager, Communications Partnerships & Operations

Position Summary...

The Senior Manager, Communications Partnerships & Operations plays a key role in supporting Walmart's Global Communications organization through thoughtful coordination of agency relationships and operational processes. This role builds on work we started in 2024, and is responsible for developing consistent practices for partner engagement, contract management, and performance alignment-helping ensure our external communications partners are positioned to support evolving business needs with clarity, efficiency, and excellence.

This individual will serve as the central point of contact for agency process governance, working across teams to streamline scopes, standardize workflows, and strengthen alignment with internal systems including Procurement, Legal, and Finance. This role also champions the integration of new tools and technologies to enhance how we work with partners at scale. Further, as a member of the Global Communications team, you will support our vision to position Walmart as a force for good and a brand that brings people and communities together to drive positive change. We are brand-first, data-driven, and future-forward, and we amplify with purpose.

What you'll do...

• Partnership Coordination
  Serve as the operational lead for communications agency coordination. Support consistent documentation, point-of-contact mapping, and working models across external partners.

• Process Development & Governance
  Design and implement scalable processes for agency onboarding, contract workflows, and scope standardization. Work closely with Procurement and Legal to ensure compliance and operational consistency.

• Performance Alignment
  Collaborate with internal teams to develop clear expectations and performance tracking frameworks that support ongoing accountability and value delivery.

• Workload Mapping & Resource Optimization
  Partner with communications leads to align internal and external resources to the most impactful priorities-ensuring work is resourced effectively across teams and vendors.

• Technology Integration, Innovation & Enablement
  Apply AI and other technology to improve consistency and efficiency in communications operations and agency management. Champion the thoughtful integration of artificial intelligence into communications operations-enhancing team adaptability, scalability, and impact. Specifically:

• Driving Innovation:Stay informed on AI trends and emerging technologies relevant to corporate communications, media relations, content creation, and reputation management.

• Strategic Application:Identify practical ways to incorporate AI tools to enhance storytelling, streamline workflows, personalize communications, and measure impact more effectively.

• Ethical Stewardship:Ensure the responsible use of AI in alignment with Walmart's values, privacy and copyright standards, and transparency expectations-balancing innovation with integrity.

• Capability Building:Lead and develop teams to build confidence and competence in AI tools, fostering a culture of curiosity and continuous learning.

• Productivity and Performance:Leverage AI to drive efficiency, reduce repetitive work, and free up capacity for higher-level strategic thinking and creativity.

• Insights & Reporting
  Track operational data to support continuous improvement efforts and provide leadership with visibility into partner support models and business alignment.

• Passion for contributing to the next generation of communications at Walmart

• Strategic thinker with experience in agency models and vendor ecosystems

• Strong insight into the evolving agency landscape-including emerging capabilities, and value optimization levers

• Experience applying AI and automation tools to improve operational workflows

• Ability to influence without authority and build strong partnerships across teams

• Passion for advancing Walmart's commitment to EDLC through communications excellence

• Clear communicator with the ability to manage change and drive adoption