Senior Analyst, Business Support

We are seeking a Sr Analyst, Business Support to join Data Ventures Support team. This team is critical to enhancing first-contact resolution on complex user issues-focusing on data quality, custom datasets, and analytic inquiries that require deep business context and platform fluency.

As a Sr Analyst, you'll be the first line of high-impact, business-savvy product support for DV's most strategic clients. Your work will directly influence CSAT, ticket resolution speed, renewal conversion, and overall platform adoption.

What You'll Do

• Resolve Complex Support Requests: Act as the first point of resolution for DV clients on Data Feeds, Report Builder DQ, and analytic inquiries. Leverage direct access to DV platforms, data sources, and tooling to resolve issues without unnecessary escalation.

• Translate and Triage: Distill technical issues into actionable, business-language summaries that guide clients and downstream support teams. Proactively route tickets when appropriate with complete context and clear problem statements.

• Stakeholder Enablement: Serve as a liaison between clients, product teams, and engineers-bringing the voice of the client back into product development, support model design, and roadmap insights.

• Metrics Ownership: Track and report on key operational KPIs including Time to Resolution (TTR), First Contact Resolution (FCR), Escalation Rates, and CSAT across your case portfolio.

Ideal Background

• 2-4 years of experience in a support, operations, or business analytics role-ideally within retail, CPG, or data platform environments.

• Proven fluency in data concepts, dashboarding/reporting tools, and customer support technologies (e.g., ServiceNow, Jira, Salesforce).

• Prior exposure to DV platforms (Scintilla, Volt), supplier workflows, or Walmart systems preferred.

• Experience writing support documentation or enablement guides is a plus.

• Familiarity with SQL, MongoDB Compass, or Swagger is beneficial.

• Completion (or near completion) of NWACC Certified Retail Analyst Program.

Key Competencies

• Strong business acumen and the ability to connect technical product issues to client impact.

• Exceptional written and verbal communication-especially in simplifying complex topics.

• Ownership mindset with high attention to detail, urgency, and follow-through.

• Collaborative approach; comfort operating cross-functionally with Product, Tech, Sales, and Ops.

• Curiosity and growth mindset, continuously seeking ways to improve both tools and processes.

This role is expected to be in-person at one of the following corporate offices:

• Bentonville, Arkansas

Relocation and sponsorship are not offered.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

For information about PTO, see https://one.walmart.com/notices.

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see One.Walmart.

The annual salary range for this position is $50,000.00-$95,000.00

Additional compensation includes annual or quarterly performance bonuses.

Additional compensation for certain positions may also include:

- Stock

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor's degree in Business Management, Logistics, Computer Science, or related field OR 2 years' experience in operations, retail, project management, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart

Masters: Business Administration

Primary Location...

702 Sw 8Th St, Bentonville, AR 72716, United States of America

Client-provided location(s): Bentonville, AR

Job ID: Walmart-8261_R-2268831-f71f6e3326f7b60d98b830daa2febd1f

Employment Type: OTHER

Posted: 2025-08-14T20:25:36