Account Coordinator

Position Summary...

What you'll do...

Coordinates completes and oversees jobrelated activities and assignments by developing and maintaining relationships with key stakeholders supporting plans and initiatives to meet customer and business needs identifying and communicating goals and objectives building accountability for and measuring progress in achieving results identifying and addressing improvement opportunities and demonstrating adaptability and promoting continuous learning Provides supervision and development opportunities for associates by hiring and training mentoring assigning duties providing recognition and promoting a belonging mindset in the workplace Ensures compliance with company policies and procedures and supports company mission values and standards of ethics and integrity by implementing related action plans utilizing and supporting the Open Door Policy and providing direction and guidance on applying these in executing business processes and practices Applied Business AcumenRequires knowledge ofIndustry and environmental factors for example market fluctuations changes in regulatory policies or politics emerging technology cultural practices Common business vernacular Business practices across the industry and areaspecific domains and related practices for example eCommerce commerce platforms Relevant business metrics data models analytics and reports that assist in decision makingTo provide recommendations to business stakeholders to solve complex business issues Develops business cases for projects with a projected return on investment or cost savings Translates business requirements into projects activities and tasks in alignment with the overall business strategy Serves as an interpreter and conduit to connect business needs with tangible solutions and results Recommends new processes and ways of working Interprets business metrics and relevant data models and reports and utilizes appropriate data points to highlight and explain simple to moderately complex business issues to stakeholders and customerssellersProduct ExpertiseRequires knowledge ofSuite of products services and solutions offered by an assigned business area Features of various products services and solutions and their value propositions Product assortment managementTo effectively engage with customerssellers to gain and leverage insights on their businesscategory Demonstrates an understanding of productsolution features for complex to highly complex areas of customerseller business and assists in sales for products Leads sales activities for simple and moderately complex products available across homogenous markets and specific customerseller segments by articulating productsolution features and value propositions Understands customerseller requirements in detail and articulates gaps in current product features to leadership teams and relevant stakeholders Provides guidance to team members on product featurerelated communications and best practices with respect to highlighting product benefits and value propositions Assesses the impacts of the assortment mix and selects methods for translating sales projections and product mix gaps into assortment development requirementsRelationship ManagementRequires knowledge ofStakeholder identification and mapping Stakeholder analysis Stakeholder communication Stakeholder engagement techniques Stakeholder management effectiveness tools and methods Specialized business vernacular markets to deliver customer and business value Styles and best practices to accommodate cultural differencesTo build maintain and enhance effective internal and external partnerships through professionally accepted and ethical outcomes Influences outcomes and assists in communicating shared goals with groups and parties by linking interests Identifies and addresses additional partner needs and educate partners on value creation Recognizes and adapts to differences in backgrounds cultures languages and work styles when working with others Communicates with team members to solve shared problems cooperatively Consults regularly with leaders of business units to advise on business strategy decisionsSales Proposals and PresentationsRequires knowledge ofSales presentation tools and techniques Sales lifecycles and related processesTo lead discussions on customerseller types and effective sales proposals and presentations for each Develops sales proposal and presentation processes for complex sales pitches Evaluates best practices of sales proposals and presentations within the industry Trains team members on developing multiple and varied formal written proposals Collaborates with other sales professionals to enhance organizational proposal and presentation strategies Reviews approves and provides guidance on sales presentations created by teams for simple to moderately complex sales pitchesClient OnboardingRequires knowledge ofExisting systems used by customerssellers Methodologies for customer onboarding System integration understandingTo drive onboarding efforts for large and complex customerssellers Provides guidance on reviews and approves onboardingrelated operating processes performed by team members Identifies gaps in onboarding processes and defines ways to improve customerseller experiences by setting up appropriate guardrails Recommends best practices and modifications for simple and moderately complex onboarding processes Manages moderately complex escalations from customerssellers on onboardingrelated issues Highlights complex issues to relevant stakeholders and drives resolutions for improved customerseller experiencesStrategic Account Planning and ForecastingRequires knowledge ofAccount planning tools and techniques Organizational data sources Customer retention metrics Revenue forecast techniques Sales forecasting tools and processes Information sources Estimation techniques and tools Industry trendsTo use available tools to research the buying history and preferences of existing customerssellers Assists in analyzing considerations for the selection of products or services for crossupselling Assists team members with relevant customerseller information for example NPS renewal rates to prepare sales plans Assists in estimating sales trends in the market Assists in building joint business plans with customerssellers and understands the metrics needed for plan preparation Uses key factors measurements and variables used in forecasting to assist in creating sales forecasts Participates in the preparation of shortterm forecasts for a specific product Locates useful information and sources of input used in weekly monthly and quarterly forecastsNegotiation ExcellenceRequires knowledge ofNegotiation techniques Stakeholder management techniques Communication best practicesTo develop and present factual rational and compelling arguments while anticipating roadblocks and objections Uses active listening and probing techniques to surface problems issues and interests Works to achieve winwin in negotiations rather than winlose approaches Ensures negotiations adhere to company and regulatory processes values and policies Seeks guidance on and escalates complex legal andor regulatory issues Understands and articulates company positions and comprehendsaddresses other parties strengthsweaknesses through active listening techniques Respect the Individual: Demonstrates and encourages respect for all builds a highperforming team seeks and embraces differences in people cultures ideas and experiences creates a workplace where all associates feel seen supported and connected through culture of belonging so associates thrive and perform drives a positive associate and customermember experience for all identifies attracts and retains the best team members Respect the Individual: Creates a discipline and focus around developing talent through feedback coaching mentoring and developmental opportunities promotes an environment allowing everyone to bring their best selves to work empowers associates and partners to act in the best interest of the customermember and company and regularly recognizes others contributions and accomplishments Respect the Individual: Builds strong and trusting relationships with team members and business partners works collaboratively and crossfunctionally to achieve objectives and communicates and listens attentively with energy and positivity to motivate influence and inspire commitment and action Act with Integrity Maintains and promotes the highest standards of integrity ethics and compliance models the Walmart values and leads by example to foster our culture supports Walmarts goal of becoming a regenerative company by making a positive impact for associates customers and the world around us eg creating a sense of belonging eliminating waste participating in local giving Act with Integrity Follows the law our code of conduct and company policies and sets expectations for others to do the same promotes an environment where associates feel comfortable sharing concerns and reinforces our culture of nonretaliation listens to concerns raised by associates takes action and encourages others to do the same holds self and others accountable for achieving results in a way that is consistent with our values Act with Integrity Acts as an altruistic servant leader and is consistently humble selfaware honest and transparent Serve our Customers and Members Delivers expected business results while putting the customermember first and consistently applying an omnimerchant mindset and acts with an Every Day LowCost mindset to drive value and Every Day Low Prices for customersmembers Serve our Customers and Members Adopts a holistic perspective that considers data analytics customermember insights and different parts of the business when making plans and shaping the teams strategy Strive for Excellence Consistently raises the bar and seeks to improve demonstrates curiosity and a growth mindset seeks feedback asks thoughtful questions fosters an environment that supports learning innovation and learning from mistakes and intelligent risktaking and exhibits resilience in the face of setbacks Strive for Excellence Seeks and implements continuous improvements and encourages the team to leverage new digital tools and ways of working