User Experience Analyst- Design

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Support creating and scaling experiences and engagements with a primary focus on the development of products and services for Visa’s clients

Develop a deep understanding of the payments ecosystem, commerce trends, Visa’s Agency/Innovation practice and Visa capabilities in order to effectively communicate to clients and partners

Research emerging areas of opportunity (using quantitative and qualitative techniques) and transform insights into compelling storytelling, experience design and presentations for client engagements (including videos, physical installations, etc.)

Lead Client Discovery Sessions in collaboration with Business and Product peers as assigned, including facilitating client ideation and alignment to drive actionable outcomes

Collaborate with peers at Visa’s other Global Innovation Centers to standardize engagement models, share our practice’s approach and train others on the how and why behind our work

Establish design sprint and collaboration frameworks, co-creation tools and asset libraries, as well as incorporating design systems, that will ultimately power the work of our practice

Participate in the development of new business initiatives and offerings for the Agency/Innovation group in North America

Mentor and provide guidance to junior staff

Support the Innovation & Design business as required, including but not limited to RFPs, supplier relationships, design briefs, Global Design initiatives, etc.

 

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications:
• 2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)

Preferred Qualifications:
• 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD
• Bachelor's Degree in Human Factors, Design, Psychology, Sociology or related field, advanced degree (MS/MFA) preferred
• Relevant experience in UX, design strategy, marketing activation design, interaction design or visual and content design

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa welcomes and encourages applications from persons with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Client-provided location(s): Toronto, Canada

Job ID: aa7160a4-b4d2-42d6-abf7-964b5b18b58c

Employment Type: OTHER

Posted: 2025-08-28T20:15:18