Technical Account / Product Manager

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

We are seeking a dynamic and technically proficient Technical Account Manager to manage and nurture our relationships with Urban Mobility operators across Latin America. The ideal candidate will possess a deep understanding of payment service provider functionality and open loop payments in the transit sector. This role is pivotal in ensuring seamless integration and optimal performance of our payment solutions across various transit systems. 

Additionally, the Technical Account Manager will play a crucial role in informing and training clients on the proper use of our products to enhance the customer experience and improve satisfaction. Through these efforts, the Technical Account Manager will help drive adoption and success for our innovative payment solutions in the transit industry. 

Responsibilities,

Client Relationship Management:

·        Serve as the primary technical point of contact for transit operator clients, fostering strong and lasting relationships.

·        Understand clients' technical needs and objectives to deliver tailored solutions that enhance their operations.

Technical Expertise:

·        Demonstrate a thorough understanding of payment service provider functionality and its application within transit systems.

·        Stay updated on the latest trends and advancements in open loop payment technologies, ensuring clients benefit from cutting-edge solutions.

Support and Troubleshooting:

·        Offer expert technical support to resolve any issues or challenges faced by transit operators.

·        Proactively identify potential problems and implement preventative measures to minimize disruptions.

Solution Integration:

·        Guide transit operators through the integration process of open loop payment systems, ensuring seamless implementation and deployment.

·        Conduct technical workshops and training sessions for client teams to optimize system usage and performance.

Performance Monitoring:

·        Monitor and analyze system performance, identifying areas for improvement and implementing solutions to enhance efficiency and reliability.

·        Provide regular reports and insights to clients, highlighting key performance metrics and recommending enhancements.

Project Management:

·        Lead and coordinate technical projects, ensuring timely delivery and alignment with client expectations.

·        Collaborate with internal teams, including product development, engineering, and customer support, to address and resolve technical issues.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications

* Bachelor’s degree in computer science, Information Technology, or a related field.
* Proven experience as a Technical Account Manager or similar role, preferably within the transit or payment services industry.
* In-depth knowledge of payment service provider functionality and open loop payment systems.
* Strong project management skills with the ability to manage multiple projects simultaneously.
* Excellent interpersonal and communication skills to navigate and influence at all levels internally and externally with clients, government entities, providers and key stakeholders.
* Problem-solving mindset with a proactive approach to identifying and resolving technical challenges.
* Organization skills to successfully manage multiple complex projects.
* Willingness to travel as needed to meet with clients and support project implementation.
* English & Spanish, Portuguese a plus

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.