Staff SW Engineer

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Our systems and applications are exceedingly available and exceptionally performing. We are into the business, which touch everyone’s pocket if card is being used for transaction. Those transactions are happening within fraction of seconds. In addition, within a second, thousands of transactions happen concurrently. Our service is not limited to one junction, we are in 200+ countries.  

Security is our prior concern. We develop an environment, which is reliable for transactions happening more than a trillion in value. Millions of cyberattacks is always challenging and give us more confidence to make our environment more assured. Availability is ensuring to security. Our environments are available round the clock. As technology is changing day by day, we believe in continuous enhancement of ourselves and like to deep dive of present-day knowledge.

The Systems Engineer will work to advance the development and execution by solving complex problems and taking a broad perspective to identify innovative solutions. This role serves as a technical/functional specialist, works independently with/without guidance.

What are the responsibilities of Staff SW Engineer?

Operations + Infrastructure: Operations & Infrastructure builds, operates, and maintains best-in-class IT infrastructure services that are secure, scalable, and continuously available.

As a member of SW Engineering team you will help design, enhance, build and support applications using modern back end & front end technologies in an agile environment. You will be working with colleagues, who will help, support and challenge you every day. 

Essential Functions of Staff SW Engineer

• Responsible for day-to-day support, security, maintenance and availability of Performance Monitoring Tools, based upon business requirements while adhering to tight operations, security and procedural models

• Responsible for complex integrations, advanced maintenance, high availability, disaster recovery, use case development, customer support, training and documentation of our Tools environments.

• Function as the APM resource on key infrastructure projects and initiatives

• Conduct business and technical analysis, code reviews, unit testing, and produce technical documentation for new development, system enhancements, and production support.

• Develop modifications and corrections to existing software, including debugging routines, and regularly check-in for continuous integration of systems and/or software applications.

• Collaborate with cross-functional teams, including architects, systems analysts, project managers, QA, and other developers, to implement business requirements using the latest tools and technology.

• Participate in On-call support rotation

Key Responsibilities:

• COTS APM Tool Ownership

  • Lead the deployment, configuration, and lifecycle management of enterprise-grade APM tools including but not limited to Riverbed, ExtraHop, Catchpoint, and Dynatrace.

  • Define best practices for tool usage, integration, and data governance across environments.

  • Troubleshoot and resolve issues related to Applications

• Data Interpretation & Insights

  • Analyze data (network, application, user experience) to identify performance bottlenecks, anomalies, and optimization opportunities.

  • Translate complex monitoring data into actionable insights for engineering, operations, and business stakeholders.

  • Develop AI/ML models to develop Forecasting Model

• Architecture & Integration

  • Architect scalable observability solutions that integrate COTS tools with internal systems, CI/CD pipelines, and cloud-native platforms.

  • Ensure seamless data flow and correlation across tools for end-to-end visibility.

• Cross-Functional Collaboration

  • Partner with SRE, DevOps, Network, and Application teams to embed observability into the software delivery lifecycle.

  • Act as a subject matter expert and mentor for APM and performance engineering practices.

  • Provide training and support to end-users and stakeholders.

• Automation & Operational Efficiency

  • Develop automation scripts and frameworks for tool deployment, alerting, and reporting using Python, PowerShell, or Ansible.

  • Drive alert hygiene, SLO/SLA tracking, and proactive incident detection.

• Security, Compliance & Cost Optimization

  • Ensure monitoring solutions adhere to security, compliance, and data privacy standards.

  • Monitor tool usage and optimize licensing and infrastructure costs.

  • Stay up-to-date with the latest features, best practices, and industry trends.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications:
• 5+ years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD, OR 8+ years of relevant work experience.
• Minimum of 3 years of experience working on performance monitoring, observability, or infrastructure engineering.
• Deep hands-on expertise with Riverbed, ExtraHop, Catchpoint, Dynatrace, and other APM tool like AppDynamics, New relic
• Knowledge of application architecture and performance tuning.
• Familiarity with cloud-based application performance monitoring
• Knowledge on LLM like OpenAI GPT-4-TURBO/O1-PREVIEW//GPT-4O-MNI
• Building and/or consuming REST APIs, including creating and parsing data in various formats and understanding best practices.
• Experience with code management systems (GIT or TFS).
• Knowledge of web application development with React/Angular/NodeJS.
• Working knowledge of IT infrastructure systems (compute/ network/ storage/ virtualization/etc.)
• Experience with scripting languages such as JavaScript, PowerShell, or Python.

Preferred Qualifications:
• 5+ years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD, OR 8+ years of relevant work experience.
• Experience with SQL Databases and data visualization using Tableau or PowerBI.
• Familiarity with cloud platforms like Azure or AWS.
• Familiarity with ITIL processes and best practices.
• Excellent problem-solving and analytical skills.
Soft skills
• Excellent oral and written skills with the ability to interact with management, technical subject matter experts, and business customers are essential in this role.
• Comfortable with ambiguity as needs change on a regular basis.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.