Staff Software Engineer - MS Dynamics 365 CRM

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

The Customer Relationship Management (CRM) team is part of Payment Product Development (PPD) Technology team of Visa and is responsible for B2B Service CRM. This team works closely with business owners of these services to deliver industry leading packaged software and customer developed solutions. Team’s responsibility includes managing system requirements, design, development, integration, quality assurance, implementation and maintenance of corporate applications. 

The candidate will work as part of the CRM team building and self-service CRM portal applications to improve the effectiveness and efficiency of the Microsoft Dynamics 365 CRM business function. This role will participate in design, development, testing and support of CRM applications and ensure successful delivery of business capabilities. The ideal candidate will bring strong experience in developing technical solutions in MSD 365 Portals area. 

Key Responsibilities 
 

• Design, develop, test, document, deploy, and support high quality technical solutions on MSD 365 CRM Portal  

• Should have strong design and architectural experience on the Power Pages Solution. 

• Integrate MS Dynamics 365 CRM Portal with other applications using Realtime or batch integrations or building custom solutions using webservices.  

• Implement best development practices for efficiency like leveraging re-use, eliminating duplicative components, efficient architectural design. 

• Able to work on multiple projects and initiatives simultaneously with different, competing timelines and demands. 

• Flexible to work on Project Implementations, Operations and Support activities. 

• Work with limited direction, usually within a complex environment, to drive delivery of solutions and meet service levels 

• Possess strong understanding of Dynamics 365 and power platform or Power Pages stack and stay relevant with new features. 

• Mentor junior developers and ensure that they are successful in their roles. 

• Coordinate with other developers and stakeholders for providing technical solutions for implementation and support related needs including working on a wide variety of tasks spanning the full application development life cycle and maintenance. 

• Own critical Visa applications, services necessitating in coordination with teams in different time zones, including during non-standard hours as necessary.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications

• 5+ years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD, OR 8+ years of relevant work experience.

Preferred Qualifications

• 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
• BS or MS in computer science or related field
• 8 to 10 years of experience within the CRM industry.
• 5+ years of experience in implementing Dynamics Power pages portal
• Designing and customizing web pages, forms, and components within the Power Pages environment.
• Use the Liquid markup language to extend the functionality of your Power Pages.
• Ensuring secure access control by defining roles, permissions, and authentication methods.
• Integrating Power Pages with other Power Platform services.
• In-depth knowledge of all modules of Dynamics 365 CE and Power Pages, including appropriate Architect level certifications. Relevant experience on various earlier versions of Dynamics CRM like 2016, 2015, 2013 etc. and Power Pages.
• Experience with Azure Platform and Integration Services including Logic Apps, Functions, Azure Service Bus etc.
• Experience in implementing CRM integrations to other systems using web services.
• Very Strong .Net and JavaScript skills.
• Experience with C# or Visual Basic, Visual Studio, Web Services, and the CRM SDK is preferred.
• Experience extending Dynamics CRM workflows using .Net components.
• Handson experience in development and support of CRM applications.
• Experience in building database queries and procedures.
• Excellent process orientation, planning, organizational and problem-solving skills.
• Strong interpersonal, facilitation skills along with effective communication (both written and verbal) skills.
• Demonstrated ability to solve complex software development issues.
• Working exp in Agile methodologies and familiarity with tools like Jira, Jira Align or TFS or Experience in building database queries and procedures.
• Strong interpersonal, facilitation skills along with effective communication (both written and verbal) skills.
• Driven and self-motivated, work creatively to solve challenging problems
• Willingness to work with different technologies
• Proactive thinking with a can do attitude and have out of box thinking attitude.
• Experienced in collaborating with medium to large development teams distributed worldwide.

Nice to Have

• SQL Server and DB Knowledge
• Azure Function/services
• Power Automate and Power Apps
• A team player but can work independently too.
• Multi-tasking and time-management skills, with the ability to prioritize tasks.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.