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Sr. SW Engineer - ServiceNow Developer, HRSD module

Bangalore, India

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

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Job Description

Visa’s Corporate IT (CIT) organization is adding a ServiceNow Developer role in Bangalore to its People Technology team, focused on People Technology solutions.

We have a passion for architecting, designing, building, and connecting software solutions for Visa. Our portfolio includes SaaS and hosted packaged applications such as Workday, ServiceNow, ADP, SmartRecruiters, and some homegrown solutions. You will be empowered to innovate the next generation of our technology stack within enterprise version of ServiceNow! We are looking for a Certified Application Developer with experience in HRSD to help People Technology deliver a critical transformation initiative for the rapid adoption of ServiceNow.

If this sounds exciting, we want to chat and tell you more about our work culture and environment and see if this will be a good fit for both of us.

Essential Functions:

  • As a ServiceNow Developer, you will partner with strategy, functional, technical, and UX experts to architect, design, and lead ServiceNow HRSD implementations that address the key needs of HR organizations and their workforces.
  • Participate in the Design, Development, and Implementation of the HR Service Delivery module including, Case and Knowledge management, Employee Service Portal, Employee Document Management, Virtual Agent, Machine Learning, HR Workspace, and AI search.
  • Supporting the iterative configuration of the HRSD application, engage partners to conduct reviews through joint design sessions.
  • Configure and enhance the core application, including, but not limited to, Service Catalog, Service Portal, Incidents, Knowledge Base, Bugs in Custom Apps, Integrations, and Reporting.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays, and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.


This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays, and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs. 


Basic Qualifications:

2+ years of relevant work experience and a Bachelors degree, OR 5+ years of relevant work experience

Preferred Qualifications:

  • 3+ years ServiceNow advanced portal development, HRSD Module (Life Cycle Events, Case and Knowledge management) experience REQUIRED.
  • Demonstrated ability in software development using a modern programming language such as C#, Go, Rust, JavaScript, Python and/or Java.
  • 3+ years of experience working in scoped app development, developing service portals, widget creation, configuring and customizing HR life cycle events, crafting custom reports.
  • ServiceNow Certified Application Developer / System Administrator strongly preferred.
  • Understanding the key technologies relevant to the ServiceNow integration solutions, including SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, and FTPS.
  • Understanding of Agile project management, SDLC, ITIL, risk management, quality engineering.
  • Experience with the Microsoft .Net core, C# coding and the Visual Studio IDE and TFS a plus!
  • Demonstrable experience in eliciting and elaborating business requirements, drafting system design specifications, and developing technical solutions.
  • Strong follow-through, ability to aim to closure and resolution of complex system issues. Excellent problem identification, analysis and solving skills.
  • Outstanding communication and customer facing skills, able to interact effectively with diverse groups of global partners, both technical and business users. Active listener, relationship builder, great teammate.
  • 2+ years of proven experience in C#, .NET with Visual Studio, TFS, HTML and JavaScript, SFTP and encryption strongly preferred Understanding of object-oriented programming preferred.
  • Solid understanding of web services, APIs, XML, and prior experience using tools like SOAPUI and Postman.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Client-provided location(s): Bengaluru, Karnataka, India
Job ID: 632ad846-8600-41b0-9381-df9677e915c9
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Long-Term Disability
    • HSA With Employer Contribution
    • On-Site Gym
    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Health Reimbursement Account
    • Mental Health Benefits
    • Virtual Fitness Classes
    • HSA
  • Parental Benefits

    • Fertility Benefits
    • Family Support Resources
    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Commuter Benefits Program
    • Company Outings
    • On-Site Cafeteria
    • Holiday Events
    • Happy Hours
  • Vacation and Time Off

    • Paid Holidays
    • Paid Vacation
    • Volunteer Time Off
    • Summer Fridays
    • Leave of Absence
  • Financial and Retirement

    • 401(K)
    • Relocation Assistance
    • Performance Bonus
    • Stock Purchase Program
    • Company Equity
    • 401(K) With Company Matching
    • Financial Counseling
  • Professional Development

    • Shadowing Opportunities
    • Access to Online Courses
    • Promote From Within
    • Learning and Development Stipend
    • Tuition Reimbursement
    • Mentor Program
    • Leadership Training Program
    • Associate or Rotational Training Program
    • Lunch and Learns
    • Internship Program
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program
    • Employee Resource Groups (ERG)