Sr. Manager, Visa Consulting and Analytics, Korea

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Team Summary

Visa Consulting & Analytics (VCA) delivers tangible, impactful, and financial results for Visa's clients, which include card issuers, acquirers, and merchants. Leveraging our expertise in strategy consulting, data analytics, operations, and macroeconomics, VCA addresses the most strategic challenges for our clients.

The VCA team in Korea provides a comprehensive range of consulting services and solutions to our clients in Korea and Mongolia. These services address unique challenges across a wide range of card businesses, such as strategic growth, profitability improvement, customer experience, digital payments, and risk management.

What a Sr. Manager, Visa Consulting and Analytics does at Visa:

We are currently seeking a Senior Manager to serve as a crucial member of the project team. The Senior Manager will assume the role of both project manager and module leader, depending on the size and nature of the project.

As a project manager, the Senior Manager oversees the project from setup, which includes preparing contractual documents, defining key questions through client interaction, and planning the project approach. They also develop project deliverables by synthesizing issue analysis and recommendations. These deliverables can range from proposals to interim or final reports. The Senior Manager also presents these deliverables to key clients. For larger-scale projects, the Senior Manager may assume the role of a module leader, collaborating with the project manager to deliver final recommendations.

Potential projects, typically lasting 1-3 months, could include strategy development for corporate growth, new business development, market expansion, digital transformation, marketing strategies, product design and launch, industry landscape evaluations to guide payment strategies, and enhancement of client customer experience along with related processes.

The full range of responsibilities are detailed below:

On a project-by-project basis:

• Collaborate with the project team to develop project proposals by clarifying the objectives, defining the scope, outlining deliverables and drawing input from clients, local client relationship managers, and functional teams.
• Support project manager or lead a project as a project manager for project setup including the preparation of contractual documentation, stakeholder interaction, development of interview guides, and defining client data requirements.
• Develop fact base by conducting client interviews, collecting and analyzing inputs such as client data, policies, as well as competitive industry and environmental information
• Analyze Visa and client data to conduct benchmarking, identify performance gaps and develop improvement opportunities
• Collaborate with data science team members to leverage advanced data analytics capabilities
• Identify solutions and recommendations that address client objectives and result in performance improvement; leverage relevant VCA methodologies, frameworks, and global best practices
• Work with project team to design and deliver compelling presentations to illustrate findings, ideas, recommendations within consulting engagements; at times support implementation at the client site

More generally:

• Identify and surface opportunities for client projects and submit for inclusion into account plans
• Create, develop and maintain models, contribute to IP creation and standardized VCA offerings
• Continuously build knowledge, surface new insights and produce thought leadership pieces that contribute to practice development and global best practice

Qualifications

Having already accumulated diverse experience, you will be eager to learn more about the payments industry and look forward to working alongside an experienced team to gain deeper understanding. You will be client-focused, comfortable managing a project from start to finish with support from senior leaders at VCA, and eager to seize the opportunity to work closely with clients to influence their future performance.

What you will need:

• Minimum of 7 years of work experience required, with at least 3 years in consultancy. Additionally, at least 1 year of experience as a module leader or acting project manager (or an equivalent qualification) is necessary.
• Business level English proficiency.
• Extensive experience in payments, digital innovation, corporate strategy, or business management.
• Superior analytical and problem-solving skills, with demonstrated intellectual and analytical rigor.
• Exceptional attention to detail, ensuring the highest level of quality and rigor in reports and data analysis.
• Excellent communication skills, encompassing strong oral and written capabilities, and client management skills.
• Experience in, and passion for, leveraging analytics to inform and drive strategy and tactics, with a proven ability to generate insights from data.

What will also help:

• Experience in customer experience design (using human centered design / design thinking)
• An understanding of statistical analysis, modeling, scoring schemes, etc.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.